Timothy Vaughan

• Awarded Defense Superior Service Medal in 2018, early promotion and several on-the-spot cash and time off awards for superior analytical, systems and project management work in support of large-scale military operations.
• Performed system analysis, documentation, testing, implementation and user support for platform upgrades and transitions.
• Conducted all IT user onboarding by creating accounts which drove further automation including group memberships, work orders for hardware and secondary business application account creation.
• Defined business goals to determine systems requirements.
• Championed evaluation, submission and adoption of new technologies to address changing industry needs.
• Performed contract oversight, querying and evaluating data to gauge business functions, performance and inefficiencies as well as to measure performance against Acceptable Performance Levels (APLs) and conformance to Standard Operating Procedures (SOPs).
• Troubleshot and resolved user software, network and hardware issues negating need to utilize tier II and III IT support and getting users back to supporting mission quicker. When issues couldn't be resolved, provided advice and expert troubleshooting information to local IT support resulting in quicker resolution of incidents and problems.
• Acted as liaison between business and IT, championing innovative IT solutions for business requirements and translating technology and security requirements for Commander and Deputy Director.
• Delivered in-depth MS Windows 10, MS Teams, MS Skype, MS Office 365, Virtual Desktop Infrastructure, DSS (Logistics Software), QMF (SQL/IBM DB2 Query Software), Lenel, KeyPro and other training, imparting best practices for usage, data protection and error minimization.
• Performed contract oversight, querying and evaluating data to gauge business functions, performance and inefficiencies as well as to measure performance against Acceptable Performance Levels (APLs) and conformance to Standard Operating Procedures (SOPs).
• Oversaw, trained and optimized work of 7 government employees and 2 active-duty military personnel performing high-quality systems, operations, oversight and finance work. Acting Operations Chief for San Diego, CA operation of over 200 employees receiving, storing and issuing over $5.4B of military mission critical supplies across globe.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company decision making and plans.

• Awarded Defense Superior Service Medal in 2016 for superior support of critical U.S. Navy operations, acting as liaison between U.S. Navy units and DLA, supporting new business and emerging requirements and providing systems support necessary to meet challenges.
• Nominated for and selected as DLA HQ (26k Employees) Systems Analyst of the Year for 2013 for capturing new business requirements, transitioning data from external systems to internal systems and aiding in transition of old business practices to new audit ready business practices.
• Awarded 2015 command level big-idea award in customer service category for recommendations utilized in revamping and automation of DLAs new employee IT onboarding process.
• Provided comprehensive training to internal and off-site users on usage of Citrix, Virtual Desktop Infrastructure, Windows 8 and 10, Microsoft Office 2016 and 365, DSS, QMF and conducted troubleshooting to resolve recurring issues.
• Evaluated and adopted new technologies to address changing industry needs.
• Met with users to determine requirements and perform gap analysis.
• Developed flowcharts and diagrams to describe and lay out logical operational steps.
• Provided warehouse specifications to programmers resulting in systemic awareness of warehouse storage locations to include capacity, density and availability.

• Assisted with planning and implementation of new Server 2008 r2 Active Directory functional forest level running on virtual Server 2008 r2 after structured analysis of previous architecture against business needs.
• Collaborated with Change Management, Project Management, Quality Control and Network teams to develop production plans, integrating cross-functional teams to streamline operations.
• Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
• Built and managed Microsoft Server 2008 virtual servers using VMWare ESXi and VMWare Workstation. This included AD/DNS/DHCP servers, file servers, print servers, SCCM and more supporting thousands of users at Bridgepoint, Ashford University and University of the Rockies.
• Created, presented and followed change management plans (implementation, validation, risk analysis and rollback plans).
• Designed and used PowerShell scripts and Quest AD cmdlets to create users and groups, pull data from previous implementation, configure new servers, retrieve security policies, remove local admin accounts and more.

• Logged, troubleshot and resolved or escalated on-site and off-site software, systems and network issues for over 500 regional users.
• Passionate software, hardware and technology troubleshooter, resolving most incidents on first call and following up with root cause analysis and problem correction.
• Championed all new user IT onboarding including creating accounts, managing and creating groups and policies using Active Directory and ensuring users were fully provisioned with hardware and secondary software.
• Managed virtual servers using VMWare ESX and VMWare V Center and migrated physical servers to virtual environment. Created and managed File, Print and SQL services running on MS Server 2008 and MS Server 2012 servers.
• Managed DHCP and DNS.
• Conducted basic switch configuration, patch panel configuration, drop running and network troubleshooting.
• Optimized network operations by monitoring, troubleshooting, vulnerability remediation and enforcing Department of Defense (DoD) security compliance and STIGs.
• Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
• Managed data backups and disaster recovery operations for > 500-person operation.
• Drafted training materials and organized training sessions for all employees.

• Brought US Army’s IT enterprise into single “Enterprise Service Desk Solution” as Flyaway Team lead. This included gathering requirements and then standardizing IT Services at each base/site, moving to single Incident Management tool (ITSM Remedy), training support personnel and validating that all Army and site-specific requirements were met.
• Assisted 8 Army bases with metrics design and collection for measurement of performance against SLA’s.
• Conducted business process analysis of Army’s IT services as well as implementation of those services into Army’s baseline design and configuration of its Enterprise Information Technology Service Management (ITSM) system.
• Performed on-site visits to meet with site IT management to develop requirements, provide training to IT Support Personnel on ITSM Remedy and ITSM, define and gather required ITSM configuration data and provide site acceptance and validation support.
• As data SME, gathered, sanitized, prepared and delivered site data from all Flyaway Teams. This included formatting sites Active Directory data into data that was importable to Remedy.
• Provided continued Remedy training and support via VTC and on-site visits.

• Provided mission critical network, hardware and software support to US Marine Corps in support of Combat Operations Center.
• Maintained and managed CISCO switch and router hardware, performed basic switch configuration.
• Maintained, troubleshot and managed UNIX and Windows servers to include AD and SharePoint.
• Maintained, troubleshot and managed laptop hardware and software. Performed Ghost imaging, XP OS and hardware maintenance support both on-call and in field.
• Tested and maintained highly mobile fiber optic and CAT-5e network. Troubleshot cabling, switch port and VLAN configuration.
• Provided system administration and hardware maintenance support to highly mobile US Marine Corps combat units in remote field locations with high degree of autonomy.
• Performed and maintained multi-million dollar inventories.

HQ PACAF Special Security Office - Hickam AFB, HI - Systems/Network Security Specialist (2002-2005)

• Provided information, network and physical security guidance and support to all Air Force bases in Pacific Region. MAJCOM Special Duty Assignment
• Administered Active Directory users, computers, groups and exchange for Air Force Pacific region classified networks.
• Implemented security scanning of nine networks using Retina.
• Mitigated 1,500+ identified vulnerabilities across Pacific Region.
• Drove creation and subsequently managed Air Forces Pacific Region - Top Secret/SCI network Configuration Management Board SharePoint site.
• Supervised multiple security investigations involving potentially compromised classified information and other security incidents across Pacific Region.
• Acted as Headquarters SME on Classified Network, Information and Physical Security policy and regulation.

Pacific Regional Support Center/Joint Intelligence Center Pacific, Pearl Harbor, HI - Unix Engineer (2002-2005)

• Provided Unix Administration and Engineering support to users of classified Department of Defense intelligence systems across Pacific Region. Joint Service Special Duty Assignment.
• Managed and administered equipment worth $700 million, including 14 networks supporting Commander in Chief, Pacific Command and 330,000 joint-service war-fighting users.
• Maintained and managed NetApps Filers.
• Provided support for Solaris and Trusted Solaris workstations.
• Managed LDAP, users accounts and groups.
• Wrote Perl scripts for system administration and metric gathering purposes.
• Instrumental in transition of Japan, Korea and San Diego help desks to operations in Hawaii. This reduced manpower by 70 percent, saved $1.62M/yr and established Hawaii Regional Support Center as the premiere Intelligence Systems Operations Center in Pacific Region.

Pacific Regional Support Center/Joint Intelligence Center Pacific, Pearl Harbor, HI - Win/Unix Administrator (2000-2002)

• Provided service desk support to users of classified Department of Defense intelligence systems across Pacific Region. Joint Service Special Duty Assignment.
• Trained Unix and Windows administrators.
• Instructed, evaluated and supervised nine help desk technicians and administrators.
• Resolved 4,000+ network, hardware and software problems, ensuring 98% system availability to customers throughout Pacific and providing one call resolution.
• Developed Standard Operating Procedures (SOP’s) for personnel to follow when resolving common problems, increasing first call resolution.

39th Wing Communications Security (COMSEC), Incirlik AB, Turkey - COMSEC Accountant, EKMS Administrator (1998-2000)

• During Operation Northern Watch, ensured strict accountability, issue, inventory and destruction of Turkey’s largest cache COMSEC account, which included over 4,700 classified crypto products for 42 accounts. Hazardous Duty Overseas Short Tour.
• Provided training, guidance, security incident handling and TS/SCI courier services.
• Performed inspections and staff assistance visits of/to COMSEC accounts located throughout Europe, which reduced security incidents and resulted in all subordinate accounts passing their Major Command (MAJCOM) inspections.
• Organized urgent transport of classified cryptographic material to units located in forward operating locations within 24 hours allowing units to conduct critical combat operations.
• Acted as member of two-person control (TPC) team, contributed to excellent rating during Inspector General’s Nuclear Surety Inspection.
• Security Administrator for Unix (Solaris) Certification Authority Workstation (CAW) used to generate X.509 PKI certificates. Performed audits, installed and troubleshot software and hardware, performed backups and created accounts. Assisted with management of X.500 Directory.

Keesler AFB, MS and Nellis AFB, NV - 3C0X1 Tech School and Systems Administrator (1996-1998)

• Attended 3C0X1 Communications Computer Systems school at Keesler AFB, MS.
• Messaging Technician, COMSEC Custodian and Systems Administrator on Y2K and Computer Emergency Response Teams at Nellis AFB, NV.