Timothy Virgues
Zionsville,IN
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager
PLS Financial Services
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Department Supervisor
Lowes
12.2022 - 11.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Handled cash register, returns and refunds.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
Account Executive
Dish Network Corp
05.2019 - 11.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
Team Lead
Walmart
02.2020 - 08.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Skills
- Growth Planning
- Stock Management
- POS Systems Operations
- Workflow Optimization
- Problem Resolution
- Interactive Communication Skills
- Leadership Competency
- Customer Service
- Process and Procedure Development
- Delegation Skills
- Data Analysis
- Conflict De-Escalation
Timeline
Assistant Manager
PLS Financial Services
11.2023 - Current
Department Supervisor
Lowes
12.2022 - 11.2023
Team Lead
Walmart
02.2020 - 08.2022
Account Executive
Dish Network Corp
05.2019 - 11.2022
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