Timothy Wallace
Fayetteville,NC
Summary
Customer service professional with expertise in strategy development and team collaboration. Proven track record in driving sales growth and enhancing customer engagement through effective marketing and service initiatives. Strong ability to leverage diverse experience to achieve measurable results and strengthen brand presence.
Overview
1
1
year of professional experience
Work History
Marketing Team Lead
Liberty Tax Service
Hope Mills, USA
01.2015 - 04.2015
- Achieved sales goals through targeted strategies and opportunities developed with guidance.
- Initiated social media posts and facilitated insertions three or more times weekly to boost online presence.
- Managed and facilitated storefront events to enhance customer engagement.
- Monitor and provide a written report of the marketing efforts by week and contacts established.
- Coordinated with internal teams to ensure alignment between departments.
- Work with co-workers as a team to ensure success.
- Practice integrity, reliability, and honesty in all business responsibilities.
- Assisted clients with tax preparation during peak seasonal periods.
Customer Service Representative
sykes enterprises
Fayetteville, USA
12.2013 - 06.2014
- Advocated for customers as key point of contact for financial accounts and technical support.
- Collaborated with customers to effectively resolve complaints and issues.
- Ensured customers received accurate financial service information to support their needs.
- Consistently exceeded monthly performance goals up to 95%.
- Maintain current intelligence on company programs, products, and platforms to better assist customers.
- Partnered with team leader and coworkers to identify best practices and coordinate relevant service solutions while staying informed on industry trends.
- Perform accurate data entry and management.
Education
High School Diploma -
Douglas Byrd High School
Fayetteville, NC05-2004
Skills
- Customer service
- Inquiry handling
- Customer relations
- Customer engagement
- Sales expertise
- CRM software
- Data entry
- Documentation skills
- Microsoft Excel
- Market research
- Problem solving
- Attention to detail
- Verbal and written communication
- Effective communication
- Building rapport
- Adaptive team player
- Attention to detail
Timeline
Marketing Team Lead
Liberty Tax Service
01.2015 - 04.2015
Customer Service Representative
sykes enterprises
12.2013 - 06.2014
High School Diploma -
Douglas Byrd High School