Timothy Walters
Casa Grande,AZ
Summary
Experienced dependable education professional with 13+ years in adult education and training systems. Delivered multi-platform training experiences to support organizational goals. Team-leading and cross-departmental organization.
Overview
20
20
years of professional experience
Work History
System Manager Learning Management System
Dignity Health
05.2022 - Current
- Managed team supporting over 50 facilities, 51k employees, and over 5300 requests per year.
- Manages all aspects of various programs, including needs assessment, planning, design, implementation, evaluation, sustainment, communication, logistics, and partnering with stakeholders, team members and vendors for Dignity Health programming.
- Collaborates with key leaders across the organization, and lead work groups in selecting solutions.
- Facilitates Learning Programs, taking responsibility for successful outcomes.
- Works to continuously improve application of blended learning by designing and delivering solutions using Dignity Health’s technologies.
Senior Learning Management System Administrator
Dignity Health
10.2021 - 05.2022
- Supported over 150 work requests per day.
- Administers the current Learning Management Systems (LMS) including system configuration.
- Creates course components, modifies course configurations, and creates insightful reports.
- Demonstrates understanding of LMS functions and features; models and tests out new functions and features in advance of recommending them to internal L&D team members.
- Anticipates the potential downstream impact of LMS functions and quickly responds and/or escalates unintended outcomes.
- Generates and utilizes standard documented protocols for LMS functions to ensure consistency and accuracy.
- Provides ongoing technical and administrative support for the LMS and other systems used by the department.
- Manages user roles, securities, and permissions associated with LMS access. Develops and revises LMS guidelines and procedures to best serve diverse clients.
- Responsibilities include (but not limited to) the Learning Management System (LMS) maintenance, integrations with vendor partners, troubleshooting, training local admins, end user support, reporting and continuous improvement initiatives.
- Performs both routine and ad hoc data analysis, including arranging data into meaningful conclusions, insights, using charts, graphs, pivot tables, etc. Designs professional materials such as presentations via multi-media and participant material suitable for use by clients in different countries outside of the U.S.
- Develops new user-facing features.
- Builds reusable code and libraries for future use.
- Ensures the technical feasibility of UI/UX designs.
- Optimizes application for maximum speed and scalability.
Technology Education Specialist
Dignity Health
11.2019 - 10.2021
- Design, implementation, problem resolution, project management, scheduling, and tracking of all learning activities related to the Learning Management System (LMS) and compliance documentation systems.
- In this role I manage the LMS logistics including curriculum/course design, delivery, and completion/trend reporting.
- I work closely with departments to achieve goals as well as ensure regulatory compliance/standards.
Rework Operator
Hexcel Corporation
08.2019 - 05.2020
- Apply analytical evaluation to quality control of materials produced from the production line.
- Review technical documentation to make sure materials meet specifications before being submitted to customers.
LMS Analyst
Dignity Health
06.2016 - 08.2019
- Manages the computer systems used to deliver training to the hospitals and clinics across the organization.
- Design and deliver documentation on technical knowledge of the systems and best practices.
- Engage a team of admins across the organization to meet objectives of the business, and regulatory compliance.
- Design and maintain system reports to ensure quality and effectiveness of training delivered.
Course Builder/Technology Trainer
Synergis Education
05.2013 - 06.2016
- Partnered with colleges and universities across the country to develop and deliver online degrees.
- Utilized several different learning management systems and developed training/documentation for each institution.
- Worked closely on teams with faculty and instructional designers to build the courseware.
- Developed and audited quality control processes for deliverables.
- Interpreted institutional documents to ensure compliance was maintained.
Instructional Designer
Macy’s Credit & Customer Service
11.2005 - 09.2012
- Development of new and existing Training programs utilizing the ADDIE method.
- Programs are Instructor-Lead, eLearning & 'Blended' eLearning based.
- Responsible for recording, editing & implementing all audio content for eLearning programs.
- Experience developing in: Adobe Captivate, Articulate, as well as creating self-paced programs within PowerPoint.
Education
Associate in Applied Science - Audio Production Technologies
Mesa Community College
Mesa, AZ12.2012
Skills
- Microsoft Office proficiency
- Learning management systems
- Adobe Creative Suite
- API Integration
- Articulate Storyline expertise
- Instructional Design
- HTML/CSS
- Vendor partnership
- ADDIE
- Reporting requirements
- Remote Work
Accomplishments
- Reduced new hire training costs by over $100k through optimization of new hire training.
- Launched online programs for six different universities across the country in four different types of Learning Management Systems.
- Reduced “time to ready” by more than 25% at each institution.
- Supported admins completing ticket support across 100k+ user base.
Timeline
System Manager Learning Management System
Dignity Health
05.2022 - Current
Senior Learning Management System Administrator
Dignity Health
10.2021 - 05.2022
Technology Education Specialist
Dignity Health
11.2019 - 10.2021
Rework Operator
Hexcel Corporation
08.2019 - 05.2020
LMS Analyst
Dignity Health
06.2016 - 08.2019
Course Builder/Technology Trainer
Synergis Education
05.2013 - 06.2016
Instructional Designer
Macy’s Credit & Customer Service
11.2005 - 09.2012
Associate in Applied Science - Audio Production Technologies
Mesa Community College
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