Timothy Warford
Kalamazoo,MI
Summary
Experienced with diagnosing and repairing technical issues in field settings. Utilizes problem-solving skills to ensure efficient and reliable equipment performance. Knowledge of industry best practices and safety protocols guarantees high-quality service and client satisfaction.
Overview
9
9
years of professional experience
Work History
Hospitality Specialist
New Holland Brewing Company
02.2024 - 10.2024
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Delivered prompt service to prioritize customer needs.
IT Coordinator
Radiant Church
03.2023 - 03.2024
- Ensured compliance with industry regulations by implementing appropriate security protocols and safeguards.
- Streamlined IT processes for enhanced productivity through regular system audits and maintenance.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Enhanced security measures by developing and enforcing comprehensive cybersecurity policies.
- Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
Facilities Technician
Radiant Church
03.2022 - 03.2023
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Maintained facility to foster clean environment free from litter, dust, and pollutants.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Cleaned bathrooms by emptying trash cans, wiped down countertops and sanitized toilets, sinks and bathtubs to maintain proper hygiene levels.
- Polished hard surface floors using powered and manual equipment and fluids.
- Wiped windows, glass surfaces and mirrors to give public and employee areas professional and clean appearances.
- Supported facility renovations by assisting with demolition, construction, and installation tasks as needed.
Field Technician
Wightman
03.2016 - 07.2021
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Utilized safety practices with no complaints or accidents.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Kept detailed records of field measurements and data.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Communicated with customers to provide updates, gather information and resolve issues.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Calibrated new and existing equipment for optimal performance.
- Checked, repaired and repacked survival equipment to meet specifications.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Warford's Homeschool
Gobles, MI05-2014
Skills
- Positive Attitude
- Customer Service
- Multitasking and Organization
- Communicating with clients
- Ticket management
- Flexible Schedule
- Health and safety compliance
- Guest Relations
- Technical Support
- Hospitality and accommodation
Timeline
Hospitality Specialist
New Holland Brewing Company
02.2024 - 10.2024
IT Coordinator
Radiant Church
03.2023 - 03.2024
Facilities Technician
Radiant Church
03.2022 - 03.2023
Field Technician
Wightman
03.2016 - 07.2021
High School Diploma -
Warford's Homeschool
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