Timothy Warren
Fort Worth,TX
Summary
Driven professional with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Southwest Airlines
10.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Owner-Operator
Hot Shot Fiber LLC
08.2021 - Current
- Performed electronic upgrades
- Splicing fiber and cable
- Inventory control
- Processing invoices
- Reading blueprints
- Trouble shooting, activation, and perform test on equipment after installation
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Fiber Technician
Sunrise Telecom
08.2020 - 08.2021
- Performed electronic upgrades
- Splicing fiber and cable
- Inventory control
- Trouble shooting, activation, and perform test on equipment after installation
- Operation of bucket lift
- Production management
- Reading job site blueprints
- Promoted a strong customer service focus within the team by prioritizing client needs throughout project lifecycles.
- Improved network performance by installing, splicing, and testing fiber optic cables.
- Maintained accurate documentation of installed fiber optic systems for easy reference during maintenance work.
- Increased efficiency with proper use of specialized tools like fusion splicers, optical power meters, and OTDRs.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Fiber Technician
TCS
09.2019 - 08.2020
- Performed electronic upgrades
- Splicing fiber and cable
- Inventory control
- Trouble shooting, activation, and perform test on equipment after installation
- Operation of bucket lift
- Production management
- Reading job site blueprints
- Promoted a strong customer service focus within the team by prioritizing client needs throughout project lifecycles.
- Improved network performance by installing, splicing, and testing fiber optic cables.
- Reduced signal loss in fiber networks through proper installation and alignment of connectors, splice closures, and patch panels.
- Minimized downtime by promptly troubleshooting and repairing issues with fiber optic systems.
OSP Design Engineer
AFL Global
10.2018 - 09.2019
- Track date using GPS
- Prepare field notes
- Locate and establish vertical/horizontal control and offsets
- Record and report field maps and reports
- Research record information
- Maintain project files, mapping, reports and indexing systems
- Interpret engineering plans
- Optimized existing designs, reducing production costs and enhancing overall performance.
- Streamlined the design process for increased efficiency by utilizing advanced CAD software tools.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining a high level of attention to detail.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
Fiber Splicer
Sonic Internet Provider
04.2017 - 10.2018
- Assess/repair cable and fibers
- Analyze/troubleshoot electronic issues
- Communicate with supervisor when jobs were complete
- Provide excellent customer service
- Maintain work truck
- Tested fiber optic cables and documented results.
- Improved network performance by skillfully splicing fiber optic cables in various environments.
- Maximized project efficiency, coordinating with team members to complete installations on schedule.
- Demonstrated adaptability when faced with unexpected challenges or changes in project parameters.
Education
Certificate - Automotive Mechanic
Santa Rosa Junior College
Santa Rosa, CA12.2015
Skills
- Troubleshooting
- Production management
- Blueprint reading
- Production planning
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Scheduling
- Follow-up skills
Timeline
Ramp Agent
Southwest Airlines
10.2023 - Current
Owner-Operator
Hot Shot Fiber LLC
08.2021 - Current
Fiber Technician
Sunrise Telecom
08.2020 - 08.2021
Fiber Technician
TCS
09.2019 - 08.2020
OSP Design Engineer
AFL Global
10.2018 - 09.2019
Fiber Splicer
Sonic Internet Provider
04.2017 - 10.2018
Certificate - Automotive Mechanic
Santa Rosa Junior College