Timothy Webb

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Processed financial quality control task’s for the company’s US domestic interest owners, resulting in reaching the daily goal of meeting all of the needs of the company’s customers.
• Assisted with the responsibility of opening, assessing and sorting all of the incoming mail for the department. My contribution resulted in an increase in time saving and efficiency in circulating the mail most appropriately.

• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit policy.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Welcoming new client managers and counseling them on personnel procedures.

• Enhanced client relationships by providing personalized customer service.
• Developed sales strategies to increase revenue.
• Fostered team collaboration to improve overall sales performance.
• Exceeded sales targets, leveraging strong negotiation skills and market knowledge.
• Built rapport with clients through effective communication, driving customer loyalty.
• Booking of domestic and international travel for the public.
• Fully trained in the Operations Department of the Southern Reservations Office, where my duties included all calculations of the service levels for all of the office departments, as well as managing the front desk.

•. Performed diverse general office duties with precision and organization.

•. Over one year of experience as a cargo van delivery driver of multiple routes and daily interactions with customer clients.

•. My accomplishments included progressive cross training in all areas of the manager trainee program.

• Managing the daily operations of the store, including the assignment of duties, overseeing of, training of and scheduling of the store staff on a daily, weekly and monthly basis.

• Processing of store employees payroll.