I love family time with the wife and our 10 year old son
Travel
Sightseeing
We are involved in Church and working toward a full time ministry in PTSD recovery
Timothy Will
Rockwood,Tennessee
Summary
Seeking challenges to highlight my experience in management, quality measures, compliance, safety, and cost control.
Forward-thinking professional bringing more than 40 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
44
44
years of professional experience
Work History
Practice Administrator
Articularis Rheumatology Specialists of Tennessee
03.2025 - Current
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Supervised team of 23 office personnel and 5 Providers
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Practice Administrator
Rheumatology Associates of East Tennessee
06.2021 - 02.2025
- Supervised team of 25 office personnel, plus 5 Providers
- Boosted staff morale by offering constructive feedback and specific direction and reducing micro management.
- Effective team building
- Provided supervision and management to team of support personnel.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Pump Truck Operator
Knoxville Plumbing Company
03.2020 - 04.2021
- Operated and lubricated tools to protect durability and functionality.
- Communicated with other workers using signals, radios or telephones to start and stop flows of materials or substances.
- Adapted daily tasks to match staff skill levels and weather conditions, consistently maintaining safety and efficiency standards.
- Kept shop workspaces and various fieldwork locations clean and organized for maximum productivity.
- Operated pump truck on job sites
CDL Truck Driver
Roehl Transportation
11.2019 - 03.2020
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Flat Bed Operator, Loaded and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Director of Operations
American Family Care
02.2018 - 10.2019
- 7 medical clinics
- >150 staff
- Scheduling
- Cost control
- Marketing
- Recruiting
- Safety and compliance
- Training and development
Administrator
PM Healthcare, LLC
11.2017 - 02.2018
- Acquisition/management of medical practices
- Operations
- Compliance and safety
- Policy development/implementation
- Recruiting
- HR
- Accounts receivable/payable
- Accreditation
- Credentialing
- Marketing
- Business development
Practice Manager
Your Doctor's Office, LLc
11.2016 - 10.2017
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Supervised team of 12 office personnel.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw accounting, budgeting, and financial reporting.
- Created and implemented organizational policies and procedures.
Clinic Coordinator
Eastside Urgent Care
05.2015 - 10.2016
- Staff training
- Planning and implementation
- Compliance with OSHA, MSDS, CLIA, and State Radiation Safety Regulations
- Inventory Control
- Marketing
- DOT accreditation and compliance
- Staffing
- Development and implementation of protocols and procedures
Training and Development Coordinator
ALLMed Physicians, Inc.
09.2012 - 04.2015
- Coordination and development of clinical procedures and protocols
- Staff training in OSHA, MSDS, CLIA, and Radiation Safety
- Credentialing - Licensure (state/federal)
Staff Supervisor/Laboratory
Jackson Hospital and Clinic
09.2008 - 08.2012
- Staff training
- Compliance of safety protocols and procedures in daily operations in accordance with CLIA, JCAH, and OSHA
Phlebotomist
Doctors Laboratory Inc
05.2010 - 05.2012
- Lab operations – order transposition, lab specimen processing, phlebotomy
- Procedural compliance
X-ray/Lab Technician
Montgomery Family Medicine
01.2006 - 05.2010
- Patient radiography
- Order processing, phlebotomy, patient blood testing
- Compliance programs (CLIA) and lab equipment maintenance
X-ray Technician
Rheumatology Associates
06.2004 - 06.2005
- Patient radiography
- Assistance in clinical procedures
- Staff management
Sales Representative
Universal DME, LLC
08.2004 - 01.2005
- Direct marketing to physicians
- Direct patient care treatment plans
Owner
Quest Healthcare, LLC
01.2002 - 04.2004
- Owner of durable medical equipment (DME) business
- Marketing
- Patient care
- Billing
- Accounts receivable/payable
- Staffing
Orthotic Fitter
Injury Supply Specialists
08.2001 - 01.2003
- Brace fitting
- Inventory control
- Marketing
X-ray/Orthopedic Technician
Alabama Orthopedic Specialists, P.A.
08.1997 - 08.2001
- Patient radiography
- Casting and splinting
- Assistance in surgery
Traveling X-ray Technician
Correctional Medical Systems
12.1992 - 07.1997
- Portable and fixed radiography
- Multiple correctional facilities
X-ray/Orthopedic Tech., Battlefield Medic
USAF MAFB
04.1982 - 04.1992
- Patient radiography
- Orthopedics/battlefield medicine
- NCO Leadership Academy
- Safety Officer
Education
Nursing/Business
Troy University
Montgomery, ALBusiness Administration
Sam Houston State University
Huntsville, TXX-ray and NCO leadership studies
Community College of the USAF
MAFB, ALBusiness Administration
North Harris County Community College
Houston, TXNational Registry, Radiologic Technology
USAH School of Health Care Sciences
Wichita Falls, TXSkills
- Air Force Veteran
- Phlebotomy
- Radiography (X-ray)
- Management
- Marketing
- Staff training
- Safety
- OSHA/MSDS
- Cost control
- Procedural planning/implementation
- Performance improvement
- Operations management
- Human resources management
- Patient relations
- Medical personnel recruitment
- Clinical improvement initiatives
Affiliations
Oakdale Volunteer Fire Department - Emergency Medical Responder/Firefighter
National Organization of Rheumatology Managers
American Diabetes Association
Coalition of State Rheumatology Organizations
Interests
Timeline
Practice Administrator
Articularis Rheumatology Specialists of Tennessee
03.2025 - Current
Practice Administrator
Rheumatology Associates of East Tennessee
06.2021 - 02.2025
Pump Truck Operator
Knoxville Plumbing Company
03.2020 - 04.2021
CDL Truck Driver
Roehl Transportation
11.2019 - 03.2020
Director of Operations
American Family Care
02.2018 - 10.2019
Administrator
PM Healthcare, LLC
11.2017 - 02.2018
Practice Manager
Your Doctor's Office, LLc
11.2016 - 10.2017
Clinic Coordinator
Eastside Urgent Care
05.2015 - 10.2016
Training and Development Coordinator
ALLMed Physicians, Inc.
09.2012 - 04.2015
Phlebotomist
Doctors Laboratory Inc
05.2010 - 05.2012
Staff Supervisor/Laboratory
Jackson Hospital and Clinic
09.2008 - 08.2012
X-ray/Lab Technician
Montgomery Family Medicine
01.2006 - 05.2010
Sales Representative
Universal DME, LLC
08.2004 - 01.2005
X-ray Technician
Rheumatology Associates
06.2004 - 06.2005
Owner
Quest Healthcare, LLC
01.2002 - 04.2004
Orthotic Fitter
Injury Supply Specialists
08.2001 - 01.2003
X-ray/Orthopedic Technician
Alabama Orthopedic Specialists, P.A.
08.1997 - 08.2001
Traveling X-ray Technician
Correctional Medical Systems
12.1992 - 07.1997
X-ray/Orthopedic Tech., Battlefield Medic
USAF MAFB
04.1982 - 04.1992
Business Administration
Sam Houston State University
X-ray and NCO leadership studies
Community College of the USAF
Business Administration
North Harris County Community College
National Registry, Radiologic Technology
USAH School of Health Care Sciences
Nursing/Business
Troy University
Activities and Honors
Meritorious Service Medal, Achievement Medal w/ Oak Leaf Cluster, Accommodation Medal w/ Oak Leaf Cluster, Unit Service Medal, American Diabetes Association (member)