TIMOTHY WILLIAMS
INDIANAPOLIS,US
Summary
Family Case Manager and former Assistant Director with over 17 years of leadership experience across diverse sectors, including sales, technical support, and event management. Exhibits a visionary approach to project and quality management, utilizing expertise in public speaking and communication to achieve successful outcomes. Dedicated to promoting innovation and collaboration, enhancing organizational success through strategic planning and execution.
Overview
17
17
years of professional experience
Work History
Family Case Manager
Department of Child Services
05.2024 - Current
- Managed child protection cases to ensure safety and support for families.
- Coordinated with courts and service providers for effective case resolutions.
- Prepared detailed court reports and social histories for legal proceedings.
- Facilitated family engagement initiatives to enhance community safety.
- Documented extensive casework to support informed decision-making.
- Implemented case management strategies that improved family stability and reduced risks.
- Conducted thorough assessments to identify family needs, enabling targeted interventions.
- Developed personalized care plans addressing unique challenges, enhancing child safety outcomes.
Dance Teacher
Hamilton Southeastern Intermediate Junior HS
09.2022 - 05.2024
- Cultivated a positive learning environment that fostered student engagement and creativity.
- Developed diverse dance curricula, resulting in significant improvements in student performance and confidence.
- Coordinated with educators to integrate dance into broader arts programs, enriching educational experiences.
- Introduced technology tools for choreography analysis, promoting deeper understanding and artistic expression.
- Maintained attendance records and performance evaluations to ensure compliance with school policies.
- Implemented innovative assessment methods, achieving measurable improvements in student skill levels and class performance.
Master of Ceremonies
North Central High School
03.2008 - 01.2022
- Hosted state choral competition, effectively managing logistics and announcements.
- Communicated award results throughout 16-hour event, ensuring clarity and engagement.
- Improvised safety and lost items announcements, enhancing overall event experience.
- Served as Master of Ceremonies for major events, fostering participant engagement through thoughtful announcements.
- Coordinated schedules to streamline event flow, improving transitions and attendee satisfaction.
- Orchestrated communication with organizers and participants, ensuring clarity in announcements and award presentations.
- Implemented creative intercom announcements to deliver important messages and engage audiences.
- Enhanced audience engagement by delivering impactful messages during events.
Technical Specialist & Mac+ Tier 1 At-Home-Advisor
Apple Inc.
09.2019 - 02.2021
- Achieved Ovation award for significant improvement in NetPromoter scores based on 33 consecutive customer satisfaction surveys.
- Recognized as a key team member, filling various roles throughout Apple Store.
- Transitioned to At-Home Advisor role, providing support for Macs and iOS devices.
Assistant Director
Los Angeles Brotherhood Crusade
03.2017 - 08.2018
- Led Brotherhood Crusade's BLOOM Program, achieving full graduation rate for 2017 senior class.
- Conducted behavioral observations to gather essential data on at-risk youth.
- Facilitated a three-week AEG Job Shadowing intensive, mentoring ten young participants.
- Managed program activities to ensure alignment with organizational goals and objectives.
Social Media Manager
ES Collection USA
05.2016 - 06.2017
- Opened and closed store daily, ensuring operational efficiency.
- Worked independently as personal shopper, delivering tailored service to clients.
- Communicated with clientele through electronic messages and phone calls.
- Set visual standards for new merchandise to enhance product presentation.
- Determined pricing adjustments based on market demand analysis.
- Achieved 13% sales increase in second month of tenure.
- Organized selling-off process and managed permanent store closure.
Associate Sales Coordinator
American Family Life Assurance Company
03.2015 - 04.2016
- Partnered with local small businesses to deliver customized health benefits solutions.
- Forecasted and achieved sales goals set by district and regional coordinators.
- Prepared and presented proposals to educate business owners on leveraging Affordable HealthCare Act for profitability.
- Managed social media platforms including Facebook, Instagram, Twitter, and Pinterest for marketing initiatives.
- Maintained active Florida Life and Health Insurance license with annual continuing education credits.
- Assisted policyholders with claims filing and billing issues while managing existing accounts.
- Networked within local community to enhance visibility and promote understanding of supplemental benefits.
- Conducted employee enrollments, creating tailored solutions to meet individual needs.
Deed Conveyance Specialist & MH Title Retirement Specialist
Albertelli Law
04.2013 - 03.2015
- Executed title searches on real property to identify potential issues and deliver opinions.
- Prepared documents for retirement of mobile home DMV titles while adhering to Florida laws.
- Collaborated with homeowners associations and government offices to obtain estoppels and lien payoffs.
- Issued title insurance policies for acquired properties, facilitating conveyance to HUD/VA.
- Served as liaison between clients, borrowers, and various agencies to address inquiries.
- Drafted legal documents, including Special Warranty Deeds and Affidavits, ensuring compliance.
- Recorded legal documents via e-recording through Simplfile software efficiently.
- Guided team members on processes related to mobile home title retirement.
Background Screening Analyst
Florida Department of Children & Families
11.2010 - 04.2013
- Coordinated Live Scan Fingerprint appointments across Manatee, Desoto, and Sarasota counties.
- Conducted criminal background searches per chapters 39, 63, 65, 435, and DCF policy.
- Managed incoming calls while scheduling Live Scan Fingerprint appointments for three counties.
- Obtained fingerprints via Live Scan machine for all appointments in Manatee County and some in Sarasota.
- Facilitated Live Scan Fingerprint transmissions for HR, YMCA, SCC, DCF, and GAL.
- Executed thorough searches for absent parents and composed legally sufficient affidavits detailing efforts.
- Revised and developed new forms and training materials for Background Screening Unit per DCF state requirements.
Education
BACHELOR OF SCIENCE - POLITICAL SCIENCE & VOCAL PERFORMANCE
Ball State University
Muncie, INSkills
- Project Management
- Event Hosting
- Public Speaking
- Videography
- Social Media
- Voice-over
- Customer Service
- Sales
- Quality Management
- Real Estate Title
- IT Support
- Leadership
- Communication
Languages
English
Personal Information
Title: Assistant Director
Timeline
Family Case Manager
Department of Child Services
05.2024 - Current
Dance Teacher
Hamilton Southeastern Intermediate Junior HS
09.2022 - 05.2024
Technical Specialist & Mac+ Tier 1 At-Home-Advisor
Apple Inc.
09.2019 - 02.2021
Assistant Director
Los Angeles Brotherhood Crusade
03.2017 - 08.2018
Social Media Manager
ES Collection USA
05.2016 - 06.2017
Associate Sales Coordinator
American Family Life Assurance Company
03.2015 - 04.2016
Deed Conveyance Specialist & MH Title Retirement Specialist
Albertelli Law
04.2013 - 03.2015
Background Screening Analyst
Florida Department of Children & Families
11.2010 - 04.2013
Master of Ceremonies
North Central High School
03.2008 - 01.2022
BACHELOR OF SCIENCE - POLITICAL SCIENCE & VOCAL PERFORMANCE
Ball State University
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