Timothy Wilson

Security Officer

Firekeepers Casino

Battle Creek, MI

04.2009 - 06.2022

Searched bags manually to identify prohibited items and contraband.
Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
Monitored premises and recorded activity in daily officer reports.
Participated in training sessions to stay up-to-date on current security trends and best practices.
Monitored security cameras to identify and respond to suspicious activity.
Assisted in the development and implementation of security policies and procedures.
Performed first aid and CPR when necessary during emergency situations.
Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Addressed problems quickly and reported clear information while working under minimal supervision.
Adhered to daily patrol schedules to support consistent security presence throughout property.
Investigated all reported incidents of theft or vandalism on premises.
Maintained high levels of alertness throughout shifts.
Surveyed property to prevent and identify vandalism or disarmed alarm systems.
Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Monitored access control systems and key code records for suspicious activities.
Observed patrons and customers to quickly address security situations.
Enforced access control measures in accordance with established procedures.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Adhered to post orders while maintaining a visible presence around the property.
Inspected fire extinguishers to ensure they were properly charged and operational.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Guarded restricted areas to prevent unauthorized entry.
Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Responded to alarms and conducted investigations as required.
Verified photo IDs and tickets to allow guests passage.
Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Documented security-related situations and submitted in-depth reports to superiors.
Monitored surveillance cameras and responded to suspicious activity.
Identified suspicious activity to determine appropriate response.
Maintained accurate logs of all security related activities.
Assisted with crowd control during large events held at the facility.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Warned persons of rule infractions or violations and evicted violators from premises.
Reviewed guest identification and employee credentials to authorize entry onto premises.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Provided escorts for visitors as needed throughout the facility.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Reported safety hazards for remediation response.
Completed incident reports to record security or loss prevention incidents.
Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Patrolled crowds during events to preserve order and promote security.
Operated communication systems between officers stationed throughout the facility.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Secured personnel and premises by inspecting buildings and patrolling property.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Provided friendly and professional assistance to employees, visitors and customers.
Investigated reported incidents to protect company assets.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Searched individuals and baggage for weapons and other prohibited items.
Explained security protocols to employees and guests to promote readiness for emergency situations.
Checked for safety hazards and took corrective action when necessary.
Responded to medical emergencies before paramedic and law enforcement arrival.
Escorted individuals requiring personal protection to provide safe transport to specified locations.
Confirmed visitor identification prior to granting entry into the building.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Understood and followed oral and written directions.
Collaborated with others to discuss new opportunities.
Prioritized and organized tasks to efficiently accomplish service goals.
Planned and completed group projects, working smoothly with others.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Displayed strong telephone etiquette, effectively handling difficult calls.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assisted with customer requests and answered questions to improve satisfaction.
Worked with cross-functional teams to achieve goals.
Completed day-to-day duties accurately and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.

Summary

Overview

Work History

School Custodian

Security Officer

Customer Service Associate/Management Trainee Officer

Education

High School Diploma -

Skills

Timeline

School Custodian

Security Officer

Customer Service Associate/Management Trainee Officer

High School Diploma -

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