Timothy Wilson

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Strong Leadership and communication skills used to problem solve,delegating, giving and receiving feedback, organization and motivation skills.Insurance Verification.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Familiar with medicare,medicaid,managed care,commercial and private insurance proficient in reviewing claims accuracy, payments, collections, denials and eligibility.
• medicaid, medicare, managed care, Tricare, commercial and private insurances.

Proficient in reviewing claims accuracy, payments, collections, denials and eligibility.

• Reduced claim processing time by implementing efficient workflow procedures and organization systems.
• Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
• Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
• Attention to detail.
• Documentation and reporting
• Problem solving
• Obtain all necessary information required to process a prior authorization if applicable.
• Relay insurance coverage to referral sources and patients and discuss financial responsibilities and any need for financial assistance.
• Data entry, insurance claims, medicaid and medicare insurance claim processing and customer support.
• Handle over 150 calls daily for claims processing and member support.

• Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
• Streamlined communication for improved response times, resulting in positive customer feedback.
• Collaborated with team members to develop effective strategies for handling challenging customer interactions.
• Managed high call volume, maintaining professionalism and efficiency under pressure.