Timothy Wilson
Newnan,Georgia
Summary
Resourceful Facilities Management professional, able to handle all management needs, including budgets, schedules and projects. Always looking for ways to improve operations and increase team success. Resolve problems tactfully, keeping employees and customers satisfied.
Overview
12
12
years of professional experience
Work History
Route Sales & Delivery Represenative
Dye's Dust Control
La Grange, GA
03.2021 - Current
- Maintained professional relationships with clients by addressing their concerns and providing exceptional customer service.
- Handled cash transactions accurately during payment collections from customers upon delivery completion when required.
- Consistently met or exceeded performance targets for on-time deliveries, contributing to overall company success.
- Assisted new team members in learning company policies, procedures, equipment usage, and best practices for successful job performance.
- Maintained a clean and organized vehicle at all times to promote a positive company image and prevent potential hazards.
- Effectively resolved customer complaints regarding late or missing deliveries by offering appropriate solutions in a timely manner.
Area Manager
Kellenmeyer Bergeson Services (KBS)
Carrollton
01.2019 - 03.2021
- Build and maintain facility management teams in multiple locations throughout the Carroll County, Ga school system
- Improve district operations by revamping operations manuals, training programs, and job descriptions
- Mitigate overages for annual budget by effectively monitoring expenses and allocating resources
- Cultivate business cultures built on trust, empowerment, and personal accountability
- Build and maintain successful team by effectively directing, motivating, and disciplining staff
- Recruited, hired, and onboarded all facility management employees for district
- Kept all paperwork current and compliant with internal standards and legal requirements.
Assistant Manager - Facilities
The Service Fort
Atlanta
01.2018 - 11.2018
- Directed facilities operations, encompassing safety, security, capital improvements, and maintenance
- Directed staff results by coaching and counseling employees
- Developed, maintained, and monitored operating budgets, making adjustments to ensure cost efficiency
- Maximized employee performance with effective training and close mentoring
- Controlled labor costs by streamlining workflows based on expected demands
- Directed daily store operations, including staff management, task delegation and customer service
- Contributed to effective decision-making with detailed reports on daily operations
- Managed daily workloads by organizing effective schedules and delegating tasks.
Assistant Contract Manager
Defender Services
Atlanta
06.2012 - 01.2018
- Collaborated with team members to meet daily demands and handle challenging projects
- Approached and solved work problems with initiative and knowledge of operations
- Responsible for recruitment and training of all temporary employees for gift shows & special events at the facilities
- Assisted in the cleaning and supervision of Americas Mart property, an over 11 million sq ft facility
- Responsible for all additional billing for showroom labor.
Education
Associates Degree - Marketing/Advertising
The Art Institute of Atlanta
Atlanta, Georgia05.1992
Skills
- Operational improvement
- Employee training
Timeline
Route Sales & Delivery Represenative
Dye's Dust Control
03.2021 - Current
Area Manager
Kellenmeyer Bergeson Services (KBS)
01.2019 - 03.2021
Assistant Manager - Facilities
The Service Fort
01.2018 - 11.2018
Assistant Contract Manager
Defender Services
06.2012 - 01.2018
Associates Degree - Marketing/Advertising
The Art Institute of Atlanta