Enthusiastic andeager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Armed Security Officer
American Guard Services
07.2024 - Current
Completed full building and grounds patrols to spot and investigate concerns.
Checked employee SIDA badges, pilot credentials, and Air Operations Area (AOA) credentials for legitimacy as well as compliance with expiration timelines.
Managed access control devices at doors and gates on a 1500+ acre airport responding to alarms raised from doors or gates being forced open as well as beijg held open for to long as determined from Federal Rules and Regulations.
Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
Controlled access to property to secure facility and grounds from unauthorized entry.
Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
Conducted regular checks of security vehicle, equipment, and infrastructure.
Monitored CCTV systems to identify and respond to security breaches.
Examined doors, windows, gates, and fences to maintain the Security of the Airport.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Communicated with facility mainteance and designated facility manager(s) using two-way radios, mobile phones and other technological devices.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Investigated suspicious activities and persons to maintain security of premises.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident reports.
Leveraged verbal techniques to investigate and question suspicious activities and resolve concerns.
Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Armed Security Officer
California Security Service DBA Elite Universal Security
11.2023 - 07.2024
Responded quickly to incidents and assessed active situations for security concerns.
Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Performed hourly patrols of building areas, parking lots and facility grounds.
Completed full building and grounds patrols to spot and investigate concerns.
Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Maintained confidentiality to protect sensitive information and prevent harmful release of information.
Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
Supported criminal investigations by collaborating fully with local law enforcement representatives.
Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.
Enhanced security and safety by conducting regular patrols around facility perimeter.
Armed Cash in Transit Courier
Loomis Armored US
09.2020 - 09.2023
Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Ensured the safety of packages by properly handling all cash unloading and delivery to customers.
Safely loaded and unloaded items into and out of the delivery vehicle to minimize damage while in transit.
Drove safely at all times to avoid accidents and harm.
Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
Contributed to team success by actively participating in meetings about improving operational procedures.
Ensured compliance with transportation regulations, maintaining clean driving record.
Ensured vehicle safety and reliability, performing regular maintenance checks.
Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
Surveillance Technician
Redding Rancheria
09.2014 - 08.2020
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Maintained excellent attendance record, consistently arriving to work on time
Maintained accurate records of customer service calls and input all information into company's database
Handled multiple calls per shift to address Review Requests or information requests
Had to handle and juggle multiple job's, responsibilities, and assignments at one time
Resolved multiple problems, improved operations and provided exceptional client support
Demonstrated knowledge and skills to outside auditors as well as Managers and Supervisors
Read and understood product manuals and User manuals
Casino Cage Cashier
Win River Resort And Casino
01.2012 - 09.2014
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
Filled gaming machines with cash and coin and monitored machines during shift for proper operation
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
Verified individual amounts of loose coin and bundled paper money
Performed check cashing for customers based on company policies
Quickly and accurately counted drawers at start and end of each shift
Maintained excellent attendance record, consistently arriving to work on time
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Completed casino cage transactions, including redeeming or purchasing chips on behalf of customers
Supported guest satisfaction and loyalty through prompt customer service and timely payouts
Requested official identification for Monetary purchases and verified details, consistently meeting strict legal standards of sales, Redemptions, and Exchanges
Counted cash and casino chips to accurately reconcile transaction reports
Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security
Reported and filed all paperwork for casino transactions, noted and investigated discrepancies and reported on any notable incidents
Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution
Verified over multiple thousands of dollars of cash and credit payments daily
Served needs of more than 150 or more customers in busy constant environment
Food and Beverage Attendant
Win River Resort And Casino
05.2011 - 01.2012
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
Limited portion sizes and used garnishes to control food costs
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
Greeted customers and answered any questions
Ensured exceptional guest experiences through attentive service
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
Monitored temperature of cases, shelves and storage areas and reported failures to manager
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
Assisted cashiers with processing customer payments and documenting orders
Engaged in suggestive selling and other sales techniques
Offered product samples, answered questions and helped customers find items
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
Pizza Delivery Driver
Round Table Pizza
09.2010 - 01.2012
Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle
Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
Drove Private vehicle to deliver multiple customer orders per shift, successfully maintaining zero traffic violations or citations as well as keeping vehicles maintenance, Registration and Insurance current and up to date
Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings
Answered 20 to 60 phone calls per 4 hours to write down and record details of each customer order
Kept delivery vehicle clean and neat to maintain company's professional reputation
Formed personal rapport with customers to promote repeat business and skillfully represent Round Table Pizza
Presented customers with bills and receipts to collect payment for items delivered
Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash
Maintained delivery vehicle at serviceable level by cleaning interior and exterior and checking oil and fuel levels
Stayed in constant communication with dispatching team to quickly respond to delivery updates
Secured food to prevent loss and maintain freshness during transport
Verified orders prior to completing deliveries to avoid customer complaints
Collaborated with customer service teams and management to resolve order issues or customer complaints
Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route
Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash
Served customers promptly by efficiently collecting and delivering as many as 10 orders per hour
Processed payments by accepting cash, checks and credit and debit card payments
Education
Some College (No Degree) - Computer And Information Sciences
Shasta College
Redding, CA
2022
Skills
Written and verbal communication
Customer service
Organization
Communications
Business Operations
MS Office and Excel
Surveillance equipment
Certification
California Guard Card
Firearm Permit
Timeline
Armed Security Officer
American Guard Services
07.2024 - Current
Armed Security Officer
California Security Service DBA Elite Universal Security
11.2023 - 07.2024
Armed Cash in Transit Courier
Loomis Armored US
09.2020 - 09.2023
Surveillance Technician
Redding Rancheria
09.2014 - 08.2020
Casino Cage Cashier
Win River Resort And Casino
01.2012 - 09.2014
Food and Beverage Attendant
Win River Resort And Casino
05.2011 - 01.2012
Pizza Delivery Driver
Round Table Pizza
09.2010 - 01.2012
Some College (No Degree) - Computer And Information Sciences