TIMOTHY WOODARD
Summary
Driven-professional known for having talents in recruiting, interviewing, hiring and onboarding employees offering exceptional skills to the organization. Experience in retail, customer service and fitness management. Experienced in management, sales, customer service and operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Wellness Director
4 Ever Young Anti-Aging Solution
09.2023 - 10.2024
- Consult with patients interested in hormone, testosterone, peptide weight loss, and other wellness services.
- Consult with patients and develop wellness journeys based on comprehensive blood panels to ensure their health goals are met, including weight loss, lean muscle gain, increased energy and improved sleep.
- Developed personal relationships with patients, answer questions, and proactively manage refill prescriptions and lab scheduling.
- Acquainted in all 4Ever Young wellness services and embrace a personal commitment to fitness and wellness.
- Lead regular team trainings in center, answering questions about wellness products, supplements, services and helping ensure information and protocols are up-to-date.
- Present wellness and health knowledge at events in the Fort Collins/Denver Metro areas.
- Abide by all medical compliance and 4Ever Young brand guidelines related to HRT services.
Manager
Colorado Discount Nutrition
06.2022 - 09.2023
- Provide industry leading 5 star customer service to all customers.
- Provide expert nutritional and supplemental advice to customers based on their goals, needs, budget etc.
- Help increase sales in the lowest volume location.
- Upkeep rigorous cleaning of the store and rotation and backstock of product.
- Grass roots level marketing experience for sponsored events.
- Payroll, scheduling, inventory, POS, purchase ordering and accepting.
- Order based on margin percentage and bulk order price deals
- Train and develop staff to the highest of standards in customer service, POS, product knowledge and cleanliness
General Manager
Chuze Fitness
11.2021 - 04.2023
- Constantly greeting and interacting with members and prospective members whether it be: answering the phone, answering questions, giving tours or providing assistance.
- Heavy administrative role involving tasks such as payroll, scheduling, recruiting and counseling, member and prospective member outreach, oversight of inventory, oversight of gym maintenance, and staff accountability.
- Manage/lead staff to acceptable professionalism and job performance during day-to-day operation.
- Recruit new talent.
- Train and coach existing team members and supervisor.
- Maintain accountability with supervisors and team members. Oversees all aspects of the gym and them team.
Senior Assistant Manager
Pure Hockey LLC
09.2020 - 11.2021
- Monitored employee performance and developed improvement plans.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Coached team on effective upselling and cross-selling methods.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities..
Front Desk Sales / Personal Trainer
Upstate Empire Fitness
08.2018 - 08.2020
- Manage All Aspect of Customer Service and Operation for gym during shift.
- Communicate with members and prospective members through media and social media.
- Emphasis on sales and operations.
- Goal to increase membership sales and provide the excellent customer service to current and future members.
- Experience includes nutrition advice to members and using previous work experience and education experience to help with nutrition plans and training programs.
- Designed and executed individual and small group exercise fitness programs and regimens.
- Screened clients and performed client assessments.
- Designed specific workout systems for individual clients based on performance ability.
- Taught clients how to properly operate exercise equipment.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Organized files and created new system for personal fitness plans, records and contracts.
Sales and Nutrition Consultant
Nutrishop
07.2018 - 07.2020
- Promote Nutrishop Brand through in store sales.
- Promote Nutrishop through social media advertising, marketing and email/text.
- Main Responsibility of working in local community events for brand recognition and marketing.
- Educate consumers and community on products and supplements.
- Experience with bio-impedance device to allow calculation of body composition.
- Can take body composition and create exercise and nutrition plans for customers based on dietary needs and goals.
Sales Manager
Body Alive Fitness
07.2018 - 09.2019
- Lead membership sales efforts of memberships through direct solicitation, cold calling, open house events and other methods necessary for reaching and selling to all market segments.
- Serve as the key staff person that provides tours of the facilities and constant follow-up with prospective members.
- Train and develop Front desk staff in sales, customer service and operations.
- Managed Personal Trainer schedule and stayed within budgeted non-session hours.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
Front Desk Manager
Train Hard Fitness
02.2017 - 07.2018
- Part time manager.
- Main duties oversee all operational and sales while owner not present.
- Train and develop Front Desk staff.
- Manage social media and other media channels for membership and sales.
Manager
Vitamin Shoppe
01.2017 - 07.2018
- Oversee all management aspects in retail store which includes; loss prevention, human resources, operations, payroll, sales and staff development.
- Store exceeded sales goals 15 out of 19 months while being the lowest volume store in district.
- Oversee Store social media page.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Manager
Vitamin World
08.2015 - 01.2017
- Oversee all management aspects in retail store which includes; loss prevention, human resources, operations, payroll, sales and staff development.
- Oversaw the store through Loss Prevention issues from prior store manager while leading the store to hit sales goals every month as the manager.
- Manage store social media and marketing.
Grocery Manager
Hollenbecks Shurfine Food
05.2008 - 08.2015
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Orchestrated performance-oriented environment by closely supporting all team members.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Kept team operations in strict compliance with workplace standards and food safety requirements to maintain optimal protections.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Manager / Senior Store Manager
GNC
05.2012 - 02.2013
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Supervised 4 locations to enforce high-quality standards of operation.
Education
Master of Science - Exercise Science Sports Nutrition
Concordia University Chicago
River Forest, IL01.2020
Bachelor of Arts - History
SUNY At Binghamton
Binghamton, NY12.2012
Associate of Applied Science - Communication and Media Arts
SUNY Broome Community College
Binghamton, NY05.2010
Skills
- Human resources
- Loss Prevention
- Marketing
- Social Media
- Payroll
- Research
- Sales
- Staff development
- Training programs
- Front desk management
- Front desk operations
- Sales promotion
- B2B Sales
- Merchandising
Certification
- Certified Personal Trainer (CPT) - ISSA
- Certified Sports Nutritionist (CISSN) - ISSN
- Fundamentals Fire Science - Aurora Community College
- BLS / CPR - American Heart Association
- Master Trainer - ISSA
- NAFC Nutrition Coach
- Human Movement Specialist - Brookbush Institute
- Personal Trainer - Brookbush Institute
- Hypertrophy Coach - Level 1
Additional Information
Business Development Representative - Gym Launch LLC. and Prestige Labs
May 2019- October 2020
Prospect and book qualified gym owners and managers for set calls onto the Business Consultants calendar. Use a multi-channel approach of phone, email and Facebook messenger and manage a pipeline of leads given to them on a weekly basis.
Hockey Camp Counselor / Coach - Various 2007-2011
Hockey camp coach and counselor for T-Cola Hockey Camps and Sport International Hockey Academy
Nutritional Advisor / Strength Coach
SUNY Broome Hornets, Utica Jr. Comets, Binghamton Jr. Senators
Timeline
Wellness Director
4 Ever Young Anti-Aging Solution
09.2023 - 10.2024
Manager
Colorado Discount Nutrition
06.2022 - 09.2023
General Manager
Chuze Fitness
11.2021 - 04.2023
Senior Assistant Manager
Pure Hockey LLC
09.2020 - 11.2021
Front Desk Sales / Personal Trainer
Upstate Empire Fitness
08.2018 - 08.2020
Sales Manager
Body Alive Fitness
07.2018 - 09.2019
Sales and Nutrition Consultant
Nutrishop
07.2018 - 07.2020
Front Desk Manager
Train Hard Fitness
02.2017 - 07.2018
Manager
Vitamin Shoppe
01.2017 - 07.2018
Manager
Vitamin World
08.2015 - 01.2017
Manager / Senior Store Manager
GNC
05.2012 - 02.2013
Grocery Manager
Hollenbecks Shurfine Food
05.2008 - 08.2015
Master of Science - Exercise Science Sports Nutrition
Concordia University Chicago
Bachelor of Arts - History
SUNY At Binghamton
Associate of Applied Science - Communication and Media Arts
SUNY Broome Community College
- Certified Personal Trainer (CPT) - ISSA
- Certified Sports Nutritionist (CISSN) - ISSN
- Fundamentals Fire Science - Aurora Community College
- BLS / CPR - American Heart Association
- Master Trainer - ISSA
- NAFC Nutrition Coach
- Human Movement Specialist - Brookbush Institute
- Personal Trainer - Brookbush Institute
- Hypertrophy Coach - Level 1
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