Timothy Wright
Fort Wayne,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Learning Experience Professional
Comcast Communications
09.2006 - 03.2024
- As a Learning Experience Professional, my role is to help peers, customers and leadership to identify their ambitions and aspirations for their future growth through any twists and turns those paths may take and then work with them to reach those goals successfully
- Planning, developing, and conducting training programs for technical, care, sales and professional development
- Developed mentor/PAL programs for enhancement of employees' skills to help build effective and successful employees
- Facilitating on-boarding training for new employees through mentoring/PAL program
- Identifying training needs of incumbent employees, then developing applicable training scenarios and facilitating training to improve their technical, leadership and communication skills
- Chosen to Beta test CCT3 Virtual Interactive Learning program in 2017
- First to adapt CCT4 Business content to virtual training mode due to COVID crisis
- Training local leadership in TRUST Principles and Behaviors and provide facilitation support to Leadership Development Program through remote Connected Classroom Environment, thereby delivering various Leadership courses to leaders in multiple locations simultaneously
- Instruct employees in effective customer interaction and sales techniques
- Maintain skill assessments and proficiency ratings in Learning Management System
- Provide for continuous learning opportunities for employees throughout company through ongoing coaching relationships.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team settings, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines in fast-paced environment.
- Strengthened communication skills through regular interaction with others.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Emotional Intelligence -
Comcast University
Fort Wayne, Indiana01.2024
The Link Between Talent Management and L&D -
Comcast University
Fort Wayne, Indiana01.2024
Developing Ethical Leaders From the Ground Up -
Comcast University
Fort Wayne, Indiana01.2024
Digital Learning -
Comcast University
Fort Wayne, Indiana01.2023
Introduction to ADKAR -
Comcast University
Fort Wayne, Indiana01.2023
Servant Leadership in Action -
LinkedIn
Fort Wayne, Indiana01.2023
Virtual Classroom Facilitator - Virtual Facilitation Certification
InSync Training
Online01.2017
Introduction to Change Management -
Comcast University
Fort Wayne, Indiana01.2017
Certification-Master Trainer Certification -
Comcast University
Fort Wayne, Indiana01.2015
Principles of Leadership -
Comcast University
Fort Wayne, Indiana01.2015
Associate of Science-Commercial Art -
Tampa Technical Institute
Tampa, Florida01.1987
Skills
- Teamwork and Collaboration
- Public Speaking
- Active Listening
- Analytical Thinking
- Problem-Solving
- Supervision and leadership
- Conflict Resolution
- Dependable and Responsible
- Relationship Building
- Time Management
Accomplishments
- Documented and resolved issue of high repeat trouble call and low customer satisfaction ratings in local Technical Operations Department. Designed and developed a mentoring program that identified and trained legacy technicians with highly effective customer satisfaction ratings to be selected to mentor newly hired employees daily for a period of 90 days. The previous process was to send newly hired technicians into the field for a period of two weeks with any technician that happened to be available that day. This resulted in substandard technical and customer interaction skills in these new hires. After a six month pilot process, new program led to a 10+% reduction of repeat trouble calls and a 20% increase in customer satisfaction scores. This program was eventually adapted to be used in our national training programs.
- Collaborated with team of 2 in the development of the CCT3 virtual training program which was developed into the National Advance Residential virtual training program.
- Collaborated with team of learning professionals and business technicians in the development of The National Business Technician virtual training program.
Timeline
Learning Experience Professional
Comcast Communications
09.2006 - 03.2024
Emotional Intelligence -
Comcast University
The Link Between Talent Management and L&D -
Comcast University
Developing Ethical Leaders From the Ground Up -
Comcast University
Digital Learning -
Comcast University
Introduction to ADKAR -
Comcast University
Servant Leadership in Action -
LinkedIn
Virtual Classroom Facilitator - Virtual Facilitation Certification
InSync Training
Introduction to Change Management -
Comcast University
Certification-Master Trainer Certification -
Comcast University
Principles of Leadership -
Comcast University
Associate of Science-Commercial Art -
Tampa Technical Institute
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