Timothy W. Thomas
Spanaway,WA
Summary
Executive leader with deep experience driving organizational success and fostering collaboration. Skilled in strategic planning, financial oversight, and stakeholder engagement. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach.
Overview
20
20
years of professional experience
Work History
Executive Director
Oasis of Hope Center
01.2019 - Current
- Directed the strategic vision and daily operations of a long-standing, 20-year-old nonprofit organization, ensuring mission alignment and program effectiveness
- Operations Management: Streamlined organizational processes and implemented best practices in resource allocation, budgeting, and team coordination to optimize operational efficiency
- Oversaw facility management, vendor relationships, and compliance with health and safety regulations to maintain a safe and effective environment for staff and beneficiaries
- Development and Fundraising: Led donor cultivation and stewardship, including grant writing, individual giving campaigns, and community outreach initiatives to secure sustainable funding and expand donor base
- Program Development: Assessed and responded to community needs by designing impactful programs, coordinating with stakeholders, and evaluating program outcomes to ensure relevance and maximize community impact
- Policy and Procedures Development: Established and refined organizational policies, procedures, and standards to support consistent, compliant, and scalable operations, aligning with both regulatory requirements and nonprofit best practices
- Leadership and Growth: Mentored and led a diverse team, fostering a collaborative culture focused on achieving the organization’s mission and growth objectives
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Led successful fundraising campaigns, securing critical resources for program development and expansion.
Account Executive / PC Support
Benefitmall Inc.
05.2009 - 12.2019
- Over 10 years of focused, specialized experience with interpreting payroll laws and guidelines with the ability to properly explain these laws to clients
- Assists the public, via telephone, answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem
- Quickly became familiar with all aspects of payroll software, applications and services in order to explain and teach software to current and prospective clients
- Specialized experience in interpreting, applying and explaining complex payroll laws, regulations, and written guidelines
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Ability to communicate orally with individuals from various socio-economic backgrounds and intellectual levels in order to explain and provide information on Payroll and Tax laws
Lead Install Technician
Spartan Computers Service
01.2006 - 05.2009
- Responsible for maintaining Darden Restaurants, NCR/ DASH/Windows Server 2003
- Ensured connectivity between parent server, and slave server
- Provided connectivity between servers using TCP/ IP, Subnet mask and the Default Gateway, by following a correct IP schema, working also with FTP and Telnet
- Responsible for documenting and reporting all site activity and issues in a comprehensive format
Help Desk Technician Tier II
EGIX Inc
12.2004 - 01.2006
- Responsible for the set up and navigation through multiple operating systems such as, Windows ME, 2000, XP, as well as Ubuntu, Red hat Linux and Unix operating systems
- Troubleshooting numerous issues from DSL connectivity to Voice Mail PCM menu setup
- Learned the intricate details of voice over IP
- Received five consecutive trophies for high quality customer service
- Experienced with using reference material to research unknown problems
- Maintained a high standard of excellence
Education
A.A.S. - COMPUTER NETWORK SYSTEMS TECHNOLOGY
ITT Technical Institute
Indianapolis, IN01.2005
Skills
- Decision making
- Problem solving
- Organizational skills
- Time management
- Verbal communication
- Program management
- Community engagement
- Operations management
- Staff management
- Fundraising
Timeline
Executive Director
Oasis of Hope Center
01.2019 - Current
Account Executive / PC Support
Benefitmall Inc.
05.2009 - 12.2019
Lead Install Technician
Spartan Computers Service
01.2006 - 05.2009
Help Desk Technician Tier II
EGIX Inc
12.2004 - 01.2006
A.A.S. - COMPUTER NETWORK SYSTEMS TECHNOLOGY
ITT Technical Institute
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