Timothy Yeager
El Paso,TX
Summary
Costumer service is a must have skill as a barista as the environment is supposed to calm and friendly. Conversation is a barista's strong suit to allow for upselling and ensuring a customer returns.
Overview
2
2
years of professional experience
Work History
Barista
Tazas Coffee
06.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Shift Leader
Firehouse Subs
09.2022 - 06.2023
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
High School Diploma -
Andress Highschool
El Paso, TX06.2022
Skills
- Ordering Procedures
- POS Systems
- Cash Handling
- Up-selling
- Conflict Mediation
- Product displays
- Conversationalist and upseller
- Exceptional customer service
- Cash Register Operation
Timeline
Barista
Tazas Coffee
06.2023 - Current
Shift Leader
Firehouse Subs
09.2022 - 06.2023
High School Diploma -
Andress Highschool
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