TIMOTHY ZENO

Duties include providing support to end users on a variety of issues, responding to telephone calls, emails, and technical support. Assisted project managers in the procurement of hardware and software required for each project. Volunteered for on-call support and implementation project. Maintained hospital and users on updates on new virus outbreak's.

• Resolved escalated customer service issues in a timely manner.
• Monitored user accounts, security settings, and access rights to ensure compliance with data protection regulations.
• Maintained inventory of hardware equipment and supplies used by Support Services Specialists.

• Assisted in the organization of events and activities for community outreach programs.
• Provided administrative support to staff members, such as filing documents and entering data into databases.
• Coordinated logistics for volunteer recruitment drives at local schools and universities.
• Provided guidance and support to mentees in developing their individual goals and objectives.
• Communicated with challenged and troubled children in effort to exact positive impact and influence.
• Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
• Supervised youth group members to maintain organized and safe environment.
• Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
• Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.

• Implementing global migration to Windows 2000
• Imaging and configuring workstations and laptops computers
• Providing daily desktop support and troubleshooting