Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing schedules, and providing memorable guest/patron experiences. Knowledgeable in project management principles, business processes, and customer service best practices.
As the Sports Center Coordinator, I had a multitude of responsibilities. Not only was I a leader and mentor for my younger staff, but I also led numerous events and activities for guests at the resort. These activities and events consisted of cornhole, kan jam, volleyball, and basketball tournaments where I managed a bracket for 50+ guests at each event. Explaining the rules of all activities and events, as well as providing the best guest experience for all individuals was my utmost goal. I was also involved in scheduling staff on certain events, taking into account skill level and experience. This position helped me develop pristine leadership skills, time management skills, and customer service skills.
As a Planet Fitness Customer Service Representative, I maintained the cleanliness of the workout facility, dealt with customer inquiries and additional needs, and maintained a safe workout environment for all patrons and their guests. My ultimate goal was to promote the facility and welcoming experience for all Planet Fitness members and their desired guests.
As a Ride Attendant at Seacoast Adventure, I worked through the fun park spending the majority of my time on the go-kart track. I was responsible for inspecting and cleaning the karts, dealing with large crowds, and ensuring the safety and entertainment of guests on a daily basis. Every day my goal was to create a family fun experience that would create lasting memories for all customers.