Timothy B Schmidt
********************
Philadelphia,PA
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Possesses a rich mix of sales strategies needed for aggressive attainment of business development goals with the ability to manage sales operations, design growth strategies, and implementing effective business plans.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Catering/Events Manager
URBN Inc
09.2022 - Current
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Team Member
Whole Foods Market
2 2022 - 09.2022
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Surprises and delights customers with consistent and delicious food.
- Engages in positive and proactive selling.
- Ensures a fresh and appealing display by keeping cases and shelves clean and well-stocked.
Dispensary Associate
Curaleaf
02.2021 - 03.2022
- Provide exceptional sales & customer service
- Develop and maintain rapport with patients, vendors, services providers & staff
- Ensure members’ concerns and/or questions are solved and answered promptly and efficiently.
- Recommend, select and help locate proper medicine for patients depending on their individual needs
- Communicate effects of different types of cannabis to patients clearly and effectively
- Ensure strict controls to protect organization assets at the direction of management
- Assist in processing and replenishing merchandise and monitoring floor stock
- Maintain a positive work environment conducive to trust and respect. Maintain strictest confidentiality in compliance with HIPAA guidelines
Closing Bar Manager
Tria Cafe (Washington Square West)
04.2018 - 09.2020
- Compile all daily transactions & perform night audit
- Count inventory & inform management on low counts
- Calculate nightly tips
- Attend bi-weekly training sessions
- Maintain a working knowledge of current products & various wine/beer knowledge
- Act as liaison between guests and products in accordance to guests' needs
General Manager
Apple Hostels of Philadelphia
10.2010 - 04.2018
- Hire and train staff, request feedback and ideas from each team member, designing flyers, website, posters, etc.
- Creating and advertising promotions
- Facilitate conflict resolution between staff members
- Respond to emails, record and respond to guest concerns
- Maintain customer contact lists, regularly update social media sites, participate in local business associations, ensure quality standards for cleanliness
- Maintain business relationship with vendor and suppliers, establish and follow operational budget
- Maintain accurate records of expenses and revenue
- Organize and execute activities and special events
- Engage guests directly, Follow trends in hostel industry, Ensure that the hostel identifies and meets changing needs of guests
Intern of Marketing & Publicity
Quirk Books
01.2009 - 06.2009
- Developed media outreach and promotion strategies.
- Rendered redefined assistance in creative development of new media projects.
- Assisted in organization of our media and press contacts database.
- Helped to assemble a press kit, developed website media pages, wrote press releases, and produced public service announcements for media outlets.
- Contacted members of press through emails and phone calls, and followed-up with press inquiries.
Education
Bachelor of Arts - Public Relations And Organizational Communication
Temple University
Philadelphia, PA 09.2005 - 01.2010
Skills
Customer Service
Scheduling
Personnel Management
Time Management
Team Building
Events coordination
Analytical and Detail Oriented
Office Management
Timeline
Catering/Events Manager
URBN Inc
09.2022 - Current
Dispensary Associate
Curaleaf
02.2021 - 03.2022
Closing Bar Manager
Tria Cafe (Washington Square West)
04.2018 - 09.2020
General Manager
Apple Hostels of Philadelphia
10.2010 - 04.2018
Intern of Marketing & Publicity
Quirk Books
01.2009 - 06.2009
Bachelor of Arts - Public Relations And Organizational Communication
Temple University
09.2005 - 01.2010
Team Member
Whole Foods Market
2 2022 - 09.2022
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