Timothy D. Jones
Portsmouth,VA
Summary
Detail-oriented, versatile and organized employee with a background in Technical Support, Customer Service and Banking. I am enthusiastic to exercise my skills while contributing to any organizations success.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Cox Communications
03.2022 - Current
- Provides technical support to customers in response to products, translates complex concepts into accessible language and deliver guidance to customers inquiries, concerns, and requests
- Effectively manages inbound calls in a timely manner while providing excellent customer service and technical expertise
- Troubleshoots calls providing solutions to clients by identifying problems and guiding clients through corrective steps for voice, data, and video products
- Identifies and escalates noticeable trends affecting networks within company footprint
- Exhibit proficiency in various software programs, apps, and email systems in order to provide proper assistance to clients
- Revise and review billing statements, inquiries, and take payments to manage account balances.
City Carrier Assistant
United States Postal Service
02.2021 - 11.2021
- Enhanced mail delivery by sorting mail and packages daily onto company truck in the proper sequence in preparation for delivery
- Organized and delivered all mail and packages on designated route to the appropriate addresses efficiently and on time
- Safely delivered, lifted and carried packages and merchandise 75lbs and over
- Properly handled classified and confidential information ensuring the proper delivery through company verification and validation processes
Retail Banker II
Woodforest National Bank
01.2020 - 01.2021
- Processed a variety of client transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, wire transfers, and issuing monetary instruments
- Streamlined account opening, closed, and perform account maintenance on certificate of deposits, consumer and business accounts; assists with courtesy and collection calls as needed which improved efficiency and a better client experience
- Collaborated with team members to achieve branch sales targets and enhance overall productivity
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation
Business Development Representative
Casey Auto Group
03.2019 - 10.2019
- Proactively sought ways to develop and expand customer relationships through marketing, call programs, and various other prospecting techniques
- Cross-referenced CRM databases in order to identify potential leads and log customer information for future usage and to create a satisfactory customer experience.
- Enhanced sales performance by consistently identifying new business opportunities and establishing strong relationships with clients.
Education
Bachelor's Degree - Accounting
Virginia State University
05.2011
High School Diploma -
Boys and Girls High School
06.2008
Skills
- Hardware Diagnostics
- Performance Testing
- Software Diagnosis
- Application Support
- User Support
- Mail Delivery
- Truck Loading
- Product Knowledge
- Complaint Resolution
- Team collaboration
- Training development
- Cash Handling
- Account Updating
- Drawer Balancing
Timeline
Technical Support Representative
Cox Communications
03.2022 - Current
City Carrier Assistant
United States Postal Service
02.2021 - 11.2021
Retail Banker II
Woodforest National Bank
01.2020 - 01.2021
Business Development Representative
Casey Auto Group
03.2019 - 10.2019
Bachelor's Degree - Accounting
Virginia State University
High School Diploma -
Boys and Girls High School
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