Timothy G. Dolan
Sr Sales Support Supervisor
Middlebury,CT
Summary
Looking for a position to bring analytical skills, knowledge of sales operation, Office 365, developing strong internal relationships, and data management to help the company meet its goals
Overview
32
32
years of professional experience
Work History
Business Account Representative
NRG Energy, Inc. (Acquired Direct 1/2021)
Meriden, CT
03.2021 - 02.2022
- Primarily responsible was managing NRG's highest-valued customers and brokers by advocating across multiple functional groups to enable delivery of outstanding customer experience throughout their resolution journey
- Day-to-day tasks were to resolve complex customer issues and requests related to contracts, billing, and payment across multiple systems and product offerings, working with relevant functional groups to ensure resolution at first contact.
- Developed and maintained courteous and effective working relationships.
Senior Sales Support Supervisor
Direct Energy Marketing Inc. (Acquired Hess 1/14)
Meriden, CT
06.2006 - 02.2021
- Supervised team of up to 13 Sales Support Specialists, which worked closely with customers, brokers, and sales team that handled Upstate NY, Pennsylvania, Ohio, and New England Regions. Team was responsible for collecting and entering customer data, gathering historical usage data for utilities, creating pricing setup, refreshing pricing, and working with Sales throughout entire sales process.
- In addition, I meet my critical performance measurement, employee engagement, for eight years it was in place. In all but one of those years, score was perfect 100%.
- Led project team to develop and expand our relationship with outsourcing company Genpact International. They generally helped us with data entry setups and processing manual Matrix contracts. They had 7 Genpact team members and provided process training on any new process.
- Digital Champion Team, Where I have learned tools such as Teams, Power BI, Improved Excel functions, Power Automation, and Power Apps.
- I was promoted from my Sales Support Specialist position on 10/2008.
Pricing Analyst and Sales Support Technician
Select Energy (Aquired By Hess Energy 6/06)
Berlin, CT
01.2005 - 06.2006
- Sales Support's responsibilities were reviewing and verifying all gas contracts
- In addition, have created system to track and maintain aggregations
- Create and communicate daily profile electric prices for Channel Sales Team
- Pricing Analyst's responsibilities are pricing individual and aggregated electric deals by collecting, organizing, analyzing, and using Excel and Accessing customers' data
- I worked closely with Account Executives and external brokers to execute best pricing for customer
- Maintain weekly and daily gas and electric sales reports
Sales Analyst
Kendro Laboratory Products (SPX Corporation)
Newtown, CT
04.2002 - 10.2004
- Spearhead all monthly and daily reporting for North American sales, quarterly market competitor analyses, sales forecasting, and all monthly ad hoc report generation for manufacturer of incubators, centrifuges, freezers, and refrigerators for research laboratories with $400M in annual sales
- I created reporting to evaluate performance of 48+ sales managers, direct sales representatives, major industry distributors, dealer managers, and various distributor sales representatives
- Develop and implement sales incentive plan for direct and distributor sales, including reporting metrics
- Institute data warehouse with product and channel reporting hierarchy while maintaining company's data warehouse.
Senior Contract Administrator
Kendro Laboratory Products (SPX Corporation)
Newtown, CT
10.2000 - 03.2002
- Prospected existing customers to renew expired service contracts and warranties. Negotiated favorable pricing/packaging with end-users and major company buyers
- Covered a territory spanning the U.S. Western region with 3,500+ instruments under contract Reclaimed 75%of non-renewing warranty/service customers and generated $.9+M in annual revenue
- Worked closely with the marketing department to plan, create, develop, and manage promotional marketing strategies for service contracts.
- Developed and executed administrative processes to advance the project's procedures, goals, and objectives.
Group Leader / Credit and Collections
Kendro Laboratory Products (SPX Corporation)
Newtown, CT
04.1998 - 10.2000
- Contacted customers to resolve outstanding invoices and billing problems
- Trained and supervised three credit and collection representatives
- Assisted in developing a process to reduce aging receivables
- Handled credit decisions up to $40,000 and was responsible for maintaining the customer profile
- Successfully decreased aged accounts from 70 days to an average of 43 days in support of the sales region $50M in annual sales
- Overall, the department reduced age accounts from 68 days to 51 days.
Senior Loss Mitigator
Beneficial Mortgage Company
Brewster, NY
01.1996 - 04.1998
- Interfaced with customers at the beginning of the mortgage foreclosure process to assist with repayment options or sell their property Recommended sale pricing and schedules to local managers
- I established property values based on appraisals and other information I was the Liaise with local realtors and investors to list or broker properties and trained new mitigation staff I managed 300+ client accounts
- The team participated in reducing foreclosed properties by 25%, served on the Employee's Activity Committee, and engaged in various morale and community relations projects.
Senior Collector
Beneficial Mortgage Company
Brewster, NY
01.1996 - 01.1997
- Coordinated the collection process for delinquent mortgage accounts from 30 days to the initiation of legal action
- Collaborated with customers to bring the accounts current.
Associate Accountant
Johnson and Johnson Professional Inc
Stamford, CT
07.1995 - 01.1996
- Managed daily international and affiliate receivables, related monthly reconciliation of three bank accounts, and inventory field audit projects for a medical implant division with $50M in annual sales of hip/knee replacement devices
- Reconciled and closed-out domestic receivables and vendor payables.
Credit and Collection Representative
Joint Medical Products
Stamford, CT
02.1993 - 06.1995
- Directed daily operations while interacting with hospital staff and distributors on matters related to account collections
- Designed and instituted a new collection system that reduced 60-day receivables by 67%.
Collection Supervisor
Chase Manhattan Bank
Garden City, NY
05.1990 - 01.1993
- Trained, scheduled, supervised, and motivated 14 collection staff within charge-off collections department
- Consistently met and exceeded company goals for ten consecutive months.
Education
Political Science Studies
Southern Connecticut University
New Haven, CTSkills
- Salesforce Software
- Operating Procedures and Policies
- Regional Sales and Support
- Customer Experience
- Microsoft Excel
- Microsoft Power BI
- Price Testing and Analysis
- Data and Analytics
- Project Management
- Energy Usage Analysis
- Deregulated Natural Gas and Electricity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Business Account Representative
NRG Energy, Inc. (Acquired Direct 1/2021)
03.2021 - 02.2022
Senior Sales Support Supervisor
Direct Energy Marketing Inc. (Acquired Hess 1/14)
06.2006 - 02.2021
Pricing Analyst and Sales Support Technician
Select Energy (Aquired By Hess Energy 6/06)
01.2005 - 06.2006
Sales Analyst
Kendro Laboratory Products (SPX Corporation)
04.2002 - 10.2004
Senior Contract Administrator
Kendro Laboratory Products (SPX Corporation)
10.2000 - 03.2002
Group Leader / Credit and Collections
Kendro Laboratory Products (SPX Corporation)
04.1998 - 10.2000
Senior Loss Mitigator
Beneficial Mortgage Company
01.1996 - 04.1998
Senior Collector
Beneficial Mortgage Company
01.1996 - 01.1997
Associate Accountant
Johnson and Johnson Professional Inc
07.1995 - 01.1996
Credit and Collection Representative
Joint Medical Products
02.1993 - 06.1995
Collection Supervisor
Chase Manhattan Bank
05.1990 - 01.1993
Political Science Studies
Southern Connecticut University
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