Melinda Clayton

Answers multiple incoming telephone lines.

Obtains necessary information and transfers calls to correct individual extensions.

Provides information to callers as appropriate.

Provides a wide variety of administrative and staff support services to the Branch.

Administers projects, and/or processes specific to the smooth operation for the Branch.

Screens external applicants to fill current or expected job vacancies.

Reviews and evaluates applicant's work history, education, training, and other qualifications. Conducts and scores, or arranges for, testing of applicants; records results and other relevant information. Refers candidates to individual placing job order.

Other duties as assigned.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Prepared and edited documents to produce precise, accurate and professional communication.