Timothy James Fasano

As service area leader, I've overseen and supported technology requirements for US Firm, aligning with firm's technology and Hybrid workplace strategy. The contribution to development of virtual requests platform to support Deloitte's remote work strategy during COVID-19 pandemic, encompassing virtual, in-office, and hybrid meetings resulted in improving firm meetings experience without any gap. Immediately after assuming this role, I faced office closures due to pandemic, playing pivotal role in re-conceptualizing strategy for Hybrid meetings, resulting in significant expansion by tripling headcount. This growth stemmed from successfully establishing new service line in video-enabled technology space, showcasing substantial contributions to its strategic planning and execution.

Led development, creation and execution of new, cross-functional team to deliver unified workplace strategy for 3 years improving space utilization by 45%. Oversaw digital solutions application and web development pipeline, improving systems through collaboration with Deloitte Application Studio, offshore resources, and vendors. Administered Business Services applications, executing projects that enhanced firm's office experience strategy, hoteling program, reporting, analytics, change management, and space management. Deployed nationwide meeting services program and executed firm-wide hoteling transformation, implementing consistent rulesets, migrating to EMS system, redesigning internal applications, and conducting user acceptance testing and training.

Managing the scheduling and operations of video conferencing solutions. Leveraging a solid foundation in technology and a meticulous approach to detail, I successfully streamlined and optimized video conferencing processes, ensuring seamless communication for both internal teams and clients. Key moments led to owning the first iteration at Deloitte, utilizing Cisco WebEx as a virtual meetings platform to support executive leaderships large webinar needs.

Enhanced facility efficiency through implementation of preventive maintenance programs and proactive coordination with vendors for timely repairs within Deloitte's flagship office. Additionally, optimized work order processes to significantly improve response times, resulting in heightened customer satisfaction.