Summary
Overview
Work History
Education
Skills
Timeline
Intern
Timothy Hicks

Timothy Hicks

Powhatan,VA

Summary

Licenses & Certifications. Currently licensed in Life, Health and Accident Virginia, Maryland, North Carolina and South Carolina as well as Medicare Advantage Certified for Virginia 2012-currently Experienced Broker Sales Manager with over 21 years of experience in Insurance. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

44
44
years of professional experience

Work History

Mary Washington/ Riverside Medicare Advantage

Lumeris, Inc
Fredericksburg/ Newport News, VA
07.2019 - Current
  • Virginia Territories Washington and Riverside Medicare Advantages
  • Startup of Mary Washington Plan and in 2019 and Riverside plan in 2021
  • Providing agent oversight, training, motivation, on boarding and sales support for Mary Washington and Riverside MA plans with brokers and agents
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Medicare business.
  • Responded proactively and positively to rapid change.
  • Trained new staff regarding company operations, policies and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Communicated professionally with colleagues, brokers and agents.

Sales Development Manager

United Healthcare, NE National Territory
, VA
10.2017 - 07.2019
  • Provide DSNP Medicare Sales Expertise with all agent channels- ICA and EDC
  • Provide guidance, expertise, problem solving, training and motivation around product lines of Medicare, Medicaid (CCC+) and working with Care Coordinators and Community Outreach Reps for events, referrals and identifying potential sales opportunities
  • Establish and develop strong relationships with agents and brokers for stronger selling opportunities
  • Staff and review Walmart Staffing plans and agent compliance
  • Training all appointed agents in territory on Medicare, DSNP plans
  • Meeting and exceeding sales goals and matrixes since start in 2017
  • Managed 1/2 and then 1/3 Virginia state territory ending with approximately 480+ independent agents
  • Built diverse sales pipeline to exceed quota targets
  • Collaborated with sales, marketing and other internal teams to meet shared goals
  • Conducted market research to discover new leads, opportunities and messaging
  • Collaborated with upper management to implement continuous improvements and exceed team goals

Sales Executive

Humana, NE Territory, Virginia Based
, NJ, NH, RI, CT, NY, ME, MA, PA, MD, DC, VA, DE, VT
01.2012 - 10.2017
  • External Sales Channel oversight
  • Provide Sales Expertise with Direct Independent Agents in Medicare sales space
  • Provide guidance, expertise, problem solving, training and motivation around product lines of Medicare, Medicare Advantage, Part D Plans, Medicare Supplements, Individual Major Medical, Stand Alone Dental and Vision products as well as Financial Protection Products offered through Humana
  • Establish and develop relationships with agents and brokers for stronger selling opportunities
  • Staff and review Walmart Staffing plans and agent compliance
  • Training “Internal Career Agents” on non-Medicare products
  • Meeting and exceeding sales goals and matrixes 2012, 2013, 2015, 2016
  • Managing 13 state territory with 3300+ independent agents
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close

Benefit Consultant

PIA Insurance Services
Richmond, VA
02.2011 - 10.2011
  • Provide expertise in Employee Benefit plan design for agents
  • Assist with Employee Benefit plan quoting
  • Provide knowledge base for any related Employee Benefit
  • Meet and assist agents with acquiring group employee benefit business
  • Develop growth of Life and Health Division at PIA
  • Screen and recommend carrier contracts for PIA Insurance Services

Sr. Account Executive

Premier Access Dental
, VA
01.2010 - 01.2011
  • Development of Broker/Agency base and product knowledge
  • Close development of new business market and review of renewals prior release to broker
  • Assist brokers in analyzing of current group dental plans and recommending equivalent plan(s) from Premier Access Dental portfolio
  • Acquire and process competitive data for market analysis and business footprint
  • Develop and maintain relationships with Territory new and assigned brokers
  • Entered new brokers and agencies into Salesforce (sales) system
  • Tracked new business potential sales and follow up on proposal quotes
  • Maintained broker contacts and communications within Outlook and also Excel spreadsheets.

Account Executive

Aetna, Inc
Richmond, VA
02.2008 - 01.2010
  • For Small Group (2-50)
  • Development of Broker base and product knowledge
  • Worked closely with broker community to process and submit new business cases
  • Assist brokers in analyzing of benefit plans and recommending equivalent plan(s) from Aetna portfolio
  • Acquire (from partner brokers) and process competitive data for market standing and business footprint
  • Drive broker business and work close with General Agent Partners
  • Maintained relationships with local brokers and established at least verbal dialog relationship with outlying brokers
  • Assist colleagues on team in product design for implementation in forthcoming portfolio for Virginia
  • Product line expertise includes: HSA, HRA, FSA, Long-Term Care, Medicare, Medicare Supplemental, Life, Group Health, Dental, Vision, Short & Long Term Disability Product Lines, EAP, Pharmacy benefits, COBRA, Voluntary Supplemental Insurance Products and Section 125 administration.

Membership Chairperson

Steel Horse Harley Owner’s Group
01.2019 - 12.2019
  • Generate reporting for membership.
  • Collect membership applications and verify national status
  • Monitor national member levels and remind members 30 days prior to expiration

Director, Steel Horse Harley Owners Group

HOG
, Local Chapter
01.2017 - 12.2017
  • Oversight of Chapter
  • Ran effective Directors Team of Volunteer officers
  • Implemented training schedule
  • Verified club treasury monies and oversight
  • Conducted monthly club general meetings
  • Staffed as volunteers multiple events handled by club
  • Drive member satisfaction around club events and rides


President

Virginia Association Of Health Underwriters
, State
07.2010 - 07.2011

Chapter President

Central Virginia Association Health Underwriters
07.2008 - 07.2009
  • Local Chapter President
  • Ran monthly directors meetings
  • Ran Budget meeting
  • Ran Monthly Chapter


Assistant Director

Business Network International, BNI
06.2005 - 04.2007
  • Tracked business metrics and made recommendations for proactive adjustments to policies and procedures.
  • Trained new officers in their roles in Chapters

Member

NAHU
09.2004 - Current

Military Veteran• Military Polieman

US Army
01.1982 - 06.1989
  • Supervised 24-hour police operation investigating civil disturbances on base.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
  • Provided security presence by controlling CCTV, security lighting, gate systems and entry programs.
  • Guided and coordinated unit's force protection programs to meet fleet requirements.
  • Prepared cases for trial and appeared to testify in court as witness.
  • Documented and organized security information accurately and efficiently.
  • Directed logistical training procedures in accordance with military regulations.
  • Mitigated risk, providing immediate emergency response security.
  • Searched vehicles, buildings, and homes for evidence of stolen property.
  • Gathered evidence, processed crime scenes and questioned witnesses and suspects.
  • Gathered preliminary investigation information as first responder to crimes on base.
  • Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
  • Authored daily activity, incident and irregularity reports.
  • Monitored gate activities, controlled traffic and responded to emergencies on base.

Education

Certificate of Completion - Law Enforcement Techniques

University of Missouri- Jefferson City
Jefferson City, MO
10.1984

High School Diploma -

Hereford High School
Parkton, MD
05.1981

Skills

  • Effective Communicator and Public Speaker
  • Leadership and People Development
  • Annual Planning
  • Industry Expertise
  • Relationship and Team Building
  • Business Development
  • Articulate Communication
  • Sales Growth
  • Results Orientation
  • Goal Setting

Timeline

Mary Washington/ Riverside Medicare Advantage

Lumeris, Inc
07.2019 - Current

Membership Chairperson

Steel Horse Harley Owner’s Group
01.2019 - 12.2019

Sales Development Manager

United Healthcare, NE National Territory
10.2017 - 07.2019

Director, Steel Horse Harley Owners Group

HOG
01.2017 - 12.2017

Sales Executive

Humana, NE Territory, Virginia Based
01.2012 - 10.2017

Benefit Consultant

PIA Insurance Services
02.2011 - 10.2011

President

Virginia Association Of Health Underwriters
07.2010 - 07.2011

Sr. Account Executive

Premier Access Dental
01.2010 - 01.2011

Chapter President

Central Virginia Association Health Underwriters
07.2008 - 07.2009

Account Executive

Aetna, Inc
02.2008 - 01.2010

Assistant Director

Business Network International, BNI
06.2005 - 04.2007

Member

NAHU
09.2004 - Current

Military Veteran• Military Polieman

US Army
01.1982 - 06.1989

Certificate of Completion - Law Enforcement Techniques

University of Missouri- Jefferson City

High School Diploma -

Hereford High School

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Timothy Hicks