Timothy Leon Prater Jr.
Charlotte,North Carolina
Summary
High-energy style with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns. 12 years of experience and capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Hilton Charlotte Airport
06.2022 - Current
- Increased Hilton Quality Assurance (QA) score by 26 points to a total score of 88.17
- 2023 Q2 Hilton Americas Service Impact Challenge Winner
- Achieved 4.6 Online Reputation Management (ORM) Score to a Goal of 4.2
- 2023 Priceline Agoda Customer Review Award Recipient
Marriott & Renaissance Rooms Operations Manager
Charlotte Marriott SouthPark
09.2020 - 06.2022
- Marriott Market successfully implemented generating $73K in sales and $40K in profit over its first 8 months (cost $25K to create)
Housekeeping Rooms Operations Manager
Renaissance Charlotte SouthPark Hotel
11.2019 - 09.2020
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Dual Front Desk & B&F Manager
Renaissance Charlotte Southpark
03.2017 - 11.2019
- Efficiently resolved guest complaints and ensured that issues were addressed promptly
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes
- Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours
- Increased customer service ratings through personable service
Assistant B&F Manager
Renaissance Charlotte Southpark
11.2016 - 03.2017
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
- Developed, implemented and managed business plans to promote profitable food and beverage sales
Banquet & Food And Beverage Supervisor
Charlotte Marriott SouthPark
12.2012 - 11.2016
- Oversaw timeliness and quality of food delivery at high-volume events
- Motivated staff to perform at peak efficiency and quality
Banquet Setup Supervisor
Westin Charlotte
12.2008 - 12.2012
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Education
High School Diploma -
Manchester Regional High School
Haledon, NJ06.2005
Skills
- Passion for customer satisfaction
- Strong work ethic
- VIP guest relations
- Time management
- Problem-solving skills
- Performance improvement
- Quick learner
- Culture Development
Timeline
Assistant General Manager
Hilton Charlotte Airport
06.2022 - Current
Marriott & Renaissance Rooms Operations Manager
Charlotte Marriott SouthPark
09.2020 - 06.2022
Housekeeping Rooms Operations Manager
Renaissance Charlotte SouthPark Hotel
11.2019 - 09.2020
Dual Front Desk & B&F Manager
Renaissance Charlotte Southpark
03.2017 - 11.2019
Assistant B&F Manager
Renaissance Charlotte Southpark
11.2016 - 03.2017
Banquet & Food And Beverage Supervisor
Charlotte Marriott SouthPark
12.2012 - 11.2016
Banquet Setup Supervisor
Westin Charlotte
12.2008 - 12.2012
High School Diploma -
Manchester Regional High School
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