Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TIMOTHY MCCASLAND

Mesquite,TX

Summary

Experienced Installation Supervisor with deadline-oriented mentality and a diligent approach. Forward-thinking, well-coordinated and motivated leader offering 23 years of progressive experience.Also service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Service Technician II

Dormakaba USA
04.2024 - 05.2025
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

Installation Supervisor

Convergint
04.2023 - 04.2024
  • Currently use the same skills and experience as an Installation SupervisorSmith Hamilton, Inc acquired by Convergint.
  • Supervised field installation staff and handled escalated issues to maintain progress.
  • Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
  • Planned and directed site installation work.
  • Developed manpower schedules and assignments to maintain project schedules.
  • Managed company and contract employees for efficient and accurate installations.
  • Conducted pre- and post-installation visits, as well as frequent project assessment, to maximize quality.
  • Surveyed site locations to determine best plans and assess potential problems.
  • Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
  • Prepared and planned worksites to help jobs run smoothly.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Designed, coordinated, installed projects ranging from $5,000-$300,000.
  • Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product. Using diagnostic tools to identify issues and evaluating the available information.

Service Technician

Red Hawk Fire & Security
10.2004 - 10.2009
  • Kept records of parts and equipment used in projects to update inventory.
  • Coordinated project management, commissioning and technical support for bank and warehouse installations.
  • Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.
  • Servicing security systems, appliances, computer equipment.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Trained new team members on service processes to increase productivity.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.

Installation and Service Technician

Allied Fire & Security
02.2003 - 09.2004
  • Installed alarm systems, safes, vaults, vault doors, and CCTV.
  • Serviced drive-up equipment, alarms, and CCTV.
  • Dispatched to various sites to perform maintenance on failed equipment.
  • Installed new components or replaced defective parts to restore functionality.
  • Routinely inspected equipment for wear.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Completed scheduled appointments on time to drive quality service.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Kept records of parts and equipment used in projects to update inventory.
  • Consulted blueprints and manufacturer manuals to plan appropriate installs.

Installer

Pinkerton/Securitas
06.2000 - 11.2001
  • Installed and maintained access control systems.

Education

High School Diploma -

Eustace High School
Eustace, TX
06.1992

Skills

  • Safes
  • Job Prioritizing
  • Locksmithing
  • Safety Compliance
  • Electro-pneumatics
  • Skilled Maintenance and Repair
  • IP CCTV
  • Assignment Delegation
  • IP Networking
  • Schematic Understanding
  • Construction
  • Project Coordination
  • Alarm Systems
  • Project Design
  • Access Control
  • Professional Communication
  • Vaults
  • Quality Assurance
  • Outside Contractor Oversight
  • Dependable and Consistent
  • Visual Inspection
  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service

Certification

  • TDPS Alarm License - Current
  • TDPS Locksmith License- Current
  • TDPS Access Control License- Current
  • DMP Alarm & Access Control Certified
  • Verint Video System Certified
  • March Networks Video System Certified
  • Exacvision Video System Certified
  • Hyosung ATM Certified
  • Aphone Intercom Systems- Experienced
  • Dormakaba Locks- Experienced
  • Boon Edam Turnstile- Experienced
  • OSHA 30 Certified

Timeline

Service Technician II

Dormakaba USA
04.2024 - 05.2025

Installation Supervisor

Convergint
04.2023 - 04.2024

Service Technician

Red Hawk Fire & Security
10.2004 - 10.2009

Installation and Service Technician

Allied Fire & Security
02.2003 - 09.2004

Installer

Pinkerton/Securitas
06.2000 - 11.2001

High School Diploma -

Eustace High School

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TIMOTHY MCCASLAND