Timothy Michael Jumper
Athens,PA
Summary
Motivated inventory manager with experience managing divisions with a lean and effective operating model. able to maintain accurate and up-to-date documentation. eager to put his more than ten years of experience in process improvement, team realignment, and structural redesign to use in keeping operations adaptable to shifting business and industry demands.
Overview
19
19
years of professional experience
Work History
Manager Inventory
SPM Oil & Gas, A Caterpillar Company
07.2010 - Current
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
- Built and nurtured positive working relationships with vendors and suppliers.
Assistant Manager
Rent-A-Center NPS
09.2008 - 07.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Customer Service Representative
NCI, Nationwide Credit Inc.
01.2007 - 09.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager
The Reptile Co
07.2005 - 01.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Arts - Liberal Arts And General Studies
SUNY Broome Community College
Binghamton, NY05.1994
High School Diploma -
Binghamton High School
Binghamton, NY06.1990
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
Accomplishments
- During monthly and annual inventory audits, since I assumed my current position as inventory manager about ten years ago, I have surpassed both the physical and absolute variance thresholds.
- I have consistently held myself and my coworkers to a high standard of workplace safety. My main objective was to create a secure workplace where employees ended their workdays in the same manner that they began.
Timeline
Manager Inventory
SPM Oil & Gas, A Caterpillar Company
07.2010 - Current
Assistant Manager
Rent-A-Center NPS
09.2008 - 07.2010
Customer Service Representative
NCI, Nationwide Credit Inc.
01.2007 - 09.2008
Assistant Manager
The Reptile Co
07.2005 - 01.2007
Associate of Arts - Liberal Arts And General Studies
SUNY Broome Community College
High School Diploma -
Binghamton High School
Similar Profiles
William Colston JrWilliam Colston Jr
Warehouse Material Handler at Caterpillar Oil And Gas SPM FLOW ControlWarehouse Material Handler at Caterpillar Oil And Gas SPM FLOW Control
Andrea BarreraAndrea Barrera
QUALITY TEAM LEAD at SPM Oil and GasQUALITY TEAM LEAD at SPM Oil and Gas
Ricardo PerezRicardo Perez
Service Center Supervisor at SPM Oil and GasService Center Supervisor at SPM Oil and Gas