Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIMOTHY P. FAISON

Lenexa

Summary

Proven Resident Services Coordinator with a track record of fostering strong community partnerships at Sansone Group LLC. Excelled in utilizing Microsoft Office for data management and enhancing resident satisfaction through effective communication and crisis prevention. Demonstrated adaptability by implementing innovative service programs, significantly improving community engagement and support. Committed Resident Service Coordinator ready to leverage [Number] years of healthcare industry performance. Highly skilled in patient relationship management and medication administration. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

46
46
years of professional experience

Work History

Resident Services Coor

Sansone Group LLC
07.2018 - Current
  • Developed strong relationships with community partners to enhance available resources for residents.
  • Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
  • Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
  • Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.

Resident Services Coordinator

NDS CONSULTING LLC
06.2017 - 06.2018
  • Developed strong relationships with community partners to enhance available resources for residents.
  • Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
  • Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
  • Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.

Resident Services Coordinator

Young Management Corp. LLC
06.2016 - 06.2017
  • Developed strong relationships with community partners to enhance available resources for residents.
  • Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
  • Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
  • Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
  • Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.

Resident Services Coordinator

FK GIBBS Company LLC
02.2002 - 06.2016
  • Developed strong relationships with community partners to enhance available resources for residents.
  • Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
  • Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
  • Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
  • Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
  • Streamlined communication between residents and management through effective coordination of meetings and events.
  • Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.
  • Supported successful lease renewals by maintaining open lines of communication between residents and property management staff.
  • Assisted in the development of annual budgets for community events and programs while ensuring fiscal responsibility.
  • Continuously sought professional development opportunities in order to stay current on industry trends and best practices while implementing new strategies within the community.
  • Organized volunteer opportunities for both staff members and residents alike so that they could give back while also fostering camaraderie amongst their peers.
  • Implemented innovative strategies to increase resident engagement in community activities and initiatives.
  • Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.

Team Leader/Case Manager Supervisor

Wyandot Center for Community Behavioral Healthcare
08.1998 - 02.2002
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
  • Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
  • Established a mentoring program for new hires, promoting knowledge transfer between experienced staff members and those just beginning their careers in case management.
  • Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
  • Conducted comprehensive assessments of clients'' needs, leading to tailored interventions and supports for each individual.
  • Served as an advocate for clients'' rights, working diligently to ensure their voices were heard and respected throughout the case management process.
  • Enhanced team performance through regular supervision, coaching, and training of case managers.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Liaised with social worker to expedite financial assistance not covered by insurance.
  • Collaborated with community members to develop and implement service initiatives.
  • Provided leadership, guidance and support to staff members.
  • Developed and implemented training programs for staff.
  • Researched best practices and developed strategies to improve program outcomes.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

Personnel Adminstration/Management Assistant

United States Army/Army Reserve
08.1979 - 12.1998
  • Created and updated records and files to maintain document compliance.
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Prepared and charted data and metrics for detailed status reports.
  • Optimized resource allocation by creating detailed budgets and maintaining accurate financial records.
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
  • Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
  • Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
  • Increased client satisfaction through prompt response to inquiries and resolution of issues.
  • Drove sales and customer service while assisting guests with [Type] services.
  • Identified communication channels to set roadmap to distribute information.
  • Enhanced team productivity with thorough training in company policies, procedures, and software applications.
  • Conducted research to assist with routine tasks and special projects.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Conducted market research to identify growth opportunities, informing strategic decision-making processes.
  • Developed new systems for data entry that reduced errors while increasing overall efficiency within the office environment.
  • Negotiated favorable supplier contracts resulting in cost savings without compromising quality or service levels.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Developed and implemented strategies to streamline office operations.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Proofread and edited documents for accuracy and grammar.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Served as corporate liaison for finance, IT, and marketing departments.

Education

Associate of Arts - General Records Keeping

Temple University Course
El Paso
06.1994

No Degree - Personnel Administrative/Management

United States Army Fort Benjamin Harrison, IN
Indianapolis, IN
09.1983

Bachelor of Arts - Business Administration And Management

Fisk University
Nashville, TN
05.1983

High School Diploma -

Newburgh Free Academy
Newburgh, NY
06.1978

Skills

  • Legal Compliance
  • Fair Housing Regulations
  • Substance abuse awareness
  • Mental Health Support
  • Documentation
  • Facility Management
  • Time Management
  • Problem-solving abilities
  • Attention to Detail
  • Team Collaboration
  • HIPAA Compliance
  • Effective Communication
  • Adaptability and Flexibility
  • Relationship Building
  • Microsoft Office
  • Emotional Support
  • Interpersonal Skills
  • Goal Setting
  • Professionalism
  • Life Skills Development
  • Written Communication
  • Policy Enforcement
  • Equipment Setup
  • Mental Health Disorders
  • Progress Documentation
  • Resident support
  • Crisis Prevention Intervention
  • Staff Meeting Coordination
  • Message Delivery
  • Status Assessments

Timeline

Resident Services Coor

Sansone Group LLC
07.2018 - Current

Resident Services Coordinator

NDS CONSULTING LLC
06.2017 - 06.2018

Resident Services Coordinator

Young Management Corp. LLC
06.2016 - 06.2017

Resident Services Coordinator

FK GIBBS Company LLC
02.2002 - 06.2016

Team Leader/Case Manager Supervisor

Wyandot Center for Community Behavioral Healthcare
08.1998 - 02.2002

Personnel Adminstration/Management Assistant

United States Army/Army Reserve
08.1979 - 12.1998

Associate of Arts - General Records Keeping

Temple University Course

No Degree - Personnel Administrative/Management

United States Army Fort Benjamin Harrison, IN

Bachelor of Arts - Business Administration And Management

Fisk University

High School Diploma -

Newburgh Free Academy
TIMOTHY P. FAISON