Timothy R. Davis

• A family start-up business that focuses on providing custom shipping crates, furniture and pet relocation logistics for military and civilian families relocating internationally or across the United States
• Responsible for all budgets and expenditures related to marketing and advertising
• Directly assist individuals with determining transportation options and logistics
• Recommend transportation options most suitable to potential clients needs, even if not DIG
• Aligne branding initiatives and sales strategies with client goals.
• Supporte company goals through careful reinvestment of profits.
• Utilize metrics and KPIs to track and measure business performance.
• Forecaste and manage budgets to boost cost-effectiveness and profitability.
• Oversee daily business operations and financial decisions to drive profitability and growth.
• Negotiate contracts with vendors and service providers to secure favorable terms of service.
• Implemente strategic plans to inprove performance and increase client acquisition.
• Implemente business strategies, increasing revenue and effectively targeting new markets.
• Interact well with customers to build connections and nurture relationships.
• Manage purchasing, sales, marketing and customer account operations efficiently.
• Negotiate price and service with customers and vendors to decrease expenses and increase profit.

• Employed under the “1099 Contract Employee” clause as a Commercial Accounts Manager to represent LeafFilter gutter protection, a Leaf Home Solutions company, to current and prospective clients.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Presented professional image consistent with company's brand values.
• Stayed current on company offerings and industry trends.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Met existing customers to review current services and expand sales opportunities.
• Attended monthly sales meetings and quarterly sales trainings.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Informed customers of promotions to increase sales productivity and volume.
• Recorded accurate and efficient records in customer database.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Contributed to team objectives in fast-paced environment.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Kept detailed records of daily activities through online customer database.
• Negotiated prices, terms of sales and service agreements.

• Provide direction and oversight for six (6) fully outsourced locations with six (6) different ground handling partners
• Responsible for station performance against established metrics and goals to include DOT complaints, Mishandled Baggage, on-time departures, and customer airport experience
• Work directly with local business partner leadership to identify areas of strength and weakness, utilizing resources to include auditing tools, customer feedback, and corporate metrics
• Coach and develop ground handling partner leadership in their understanding of the Frontier business model and provide support for success
• Interact regularly with Frontier corporate leadership in establishing operational plans for the daily activity and extraordinary event along with service recovery plans for national weather events impacting operations in my region
• Conduct daily and weekly calls with business partners as needed to review and evaluate station performance and implement measures of improvement or means of recognition
• Complete airport landing reports for six (6) different locations by utilizing corporate resources to meet local reporting requirements
• Liaison with airport authorities and attend meetings to understand airport needs and perceptions of Frontier's operations, address any deficiencies, and ensure Frontier’s interests are represented
• Review billing and audit invoices for accuracy for all outside service providers for each of my locations.
• Interacted well with business partners to build connections and nurture relationships.
• Cultivated and strengthened relationships with internal/external shareholders using positive resolution and dynamic communication skills.
• Skilled at working independently and collaboratively in a team environment.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Resolved problems, improved operations and provided exceptional service.
• Strengthened communication skills through regular interactions with others.
• Developed and maintained courteous and effective working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Provide direction and oversight for the largest JetStream operations in their system to include ramp, cargo, cabin appearance and lavatory, and water services
• Responsibilities included scheduling, budgeting, customer interaction, and team leadership
• Analyze records of daily operations to maintain knowledge of activities
• Confer and cooperate with upper management in formulating administrative/operational policies and procedures
• Ensure overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
• Coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
• Investigate causes of internal and external complaints relating to the operation, facility or staff
• Participate in financial and operational conference calls, station audits and prepare appropriate responses to any findings with actionable corrective steps
• Work with business partners to increase revenue opportunities for JetStream based upon customer need and ability to provide reliable, quality service
• Create work schedules for frontline and management support staff that ensures both operational coverage and wage expense requirements
• Realized an improvement in wage to revenue performance from 74% to 64%
• Participate in various community and business partner events to build and strengthen relationships
• Recruit, interview and making hiring decisions for a variety of positions ranging from the front line, hourly team members to Senior Management team members to ensure that over 235 positions are filled
• Monitored budget and utilized operational resources.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Mentored and coached team members to foster productive and engaging work environment.
• Guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting and hiring of team members.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened client relationships using strong issue resolution and dynamic communication skills.
• Escallated issues to higher management as needed.
• Reduced operational risks while organizing data to forecast performance trends.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

• Provided corporate oversight and direction for JetStream’s safety, training and compliance for the entire organization
• Reviewed and evaluated aircraft incidents, occupational injuries and regulatory findings to identify root cause and create both engineered remedies and policies to address failures and prevent reoccurrences
• Served as key liaison with the government regulatory agencies on safety issues as required
• Developed strategy and policies to comply with safety mandates; works in tandem with internal and external stakeholders
• Investigate and responded to government (OSHA and TSA) findings in relationship to safety and compliance to address concerns and mitigate fines
• Implemented an electronic, web-based process of entering incidents around the system into a database for immediate reporting and evaluation
• Introduced a corporate auditing program that allowed for immediate reporting of findings when conducting station audits
• Lead cross-functional teams to implement, plan, investigate and communicate initiatives and resolve business problems leading to a successful implementation
• Conducted site visits to access and correct at risk behavior in locations that were identified by business partners or JetStream as being in need.
• Reduced injuries among personnel with development and implementation of robust safety programs and policies.
• Addressed non-compliance issues and employees with internal, external, and regulatory stake holders and suggested remediation.
• Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
• Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
• Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
• Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
• Investigated potential compliance violations and reported findings to senior management.
• Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
• Implemented effective compliance policies and procedures to meet regulatory requirements.
• Established and monitored compliance procedures to provide consistent implementation across departments.
• Performed regular compliance reviews and audits, identifying non-compliance issues.
• Addressed compliance issues by developing and implementing corrective action plans.
• Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
• Kept up to date on compliance trends and rulings using research and study.

• Supervise all aspects of the airport operation specific to the Ramp, including that of employees who work in specific Ramp functions
• Focus on leading and developing the skills of frontline employees with the goal of delivering consistent and excellent customer service, and delivering a quality product in accordance with company guidelines
• Conducted scheduled and impromptu evaluations to assess work performance.
• Planned and oversaw team operations in aircraft ramp handling.
• Monitored team performance to assess training requirements and areas in need of improvement.
• Investigated and reported on accidents, injuries and near-miss incidents.
• Administered disciplinary actions to workers violating safety regulations and company policies.
• Provided feedback to workers on job performance and safety procedures.
• Maintained compliance with airport and airline policies.

• Oversaw Safety Management Systems, Safety Programs and OSHA Compliance
• Primary responsibility for Operational Safety and OSHA compliance
• Required in-depth knowledge of Safety Management System, OSHA and local safety requirements.
• Coordinate local safety efforts with union leadership and coordinate responses to "SAP" type program inquiries and reports.
• Serve as primary liaison with cross divisional stakeholders.
• Regularly utilize Threat and Error Management (TEM) system to identify, address and intervene in the human factors that lead to employee injuries and aircraft damages.
• Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
• Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
• Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
• Addressed non-compliance issues and employees with local Union leaders and suggested remediation.
• Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
• Devised and monitored safety performance metrics to assess and improve safety performance.
• Investigated incidents, determining root causes and implementing corrective actions.
• Monitored workplace activities to determine compliance with safety regulations and standards.
• Educated employees on emergency response and safe work practices.
• Conducted safety audits and inspections to identify workplace hazards and deficiencies.

• Responsible for the operational and financial performance of a medium sized Line Station with over 700K enplanements and an average of 25 daily flights to include service to five (5) Hubs and the ground handling of Air Canada services to Toronto, CAN.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budget implementations, employee evaluations, and contract adhearance.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Monitored financial performance, set local budgets and controlled expenses.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and contractual requirements.
• Escalated issues to higher management with great detail.
• Guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Responsible for the overall operational and financial performance for Above-the-Wing (ATW), Below-the-Wing (BTW) and Cargo services.
• Achieved results by working with staff to meet established targets.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Generated reports detailing findings and recommendations.
• Gathered, organized and input information into digital database.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

• Identified issues, analyzed information and provided solutions to problems.
• Passionate about learning and committed to continual improvement.
• Skilled at working independently and collaboratively in a team environment.
• Developed and maintained courteous and effective working relationships.
• Gained extensive knowledge in data entry, analysis and reporting.
• Strengthened communication skills through regular interactions with others.
• Worked flexible hours across night, weekend and holiday shifts.
• Cultivated interpersonal skills by building positive relationships with others.
• Learned and adapted quickly to new technology and software applications.
• Worked well in a team setting, providing support and guidance.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied effective time management techniques to meet tight deadlines.
• Resolved problems, improved operations and provided exceptional service.

Completed 75% of course work. Currently planning to complete degree.