Timothy "Scott" Masters

● Provide excellent customer service

● Assist and facilitate with the day to day operations

● Provide and to services outlined in client contracts

● Assisted in client resolution and/or contract correctives upon request or contract

addendums

● Provide detailed written reports and/or statements following accidents, tows, and service

calls

● Worked within DOT (Department of Transportation) regulations, to include but not limited

to, using proper protective gear and equipment, completing accident/incident reports as

required, and vehicle inspections

● Preformed monetary transactions with customers and clients

● Provided vehicle maintenance as needed or required

● Maintained daily equipment inventory and supplies needed for the tow trucks to

maximize quality customer service

● Responded to service calls which included, but not limited to, jump starts, lock outs, tire changes, and fuel delivery

• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Developed and implemented strategies to increase sales revenue.
• Collaborated with marketing teams to create promotional campaigns and materials.
• Gave sales presentations, negotiated contracts and promoted services to customers.
• Resolved customer complaints in a timely manner by providing satisfactory solutions.
• Maintained sales volume and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.
• Maintained accurate records of all client contacts, orders, payments.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

● Provide excellent customer service

● Assist and facilitate with the day to day operations

● Provide and to services outlined in client contracts

● Assisted in client resolution and/or contract correctives upon request or contract

addendums

● Provide detailed written reports and/or statements following accidents, tows, and service

calls

● Worked within DOT (Department of Transportation) regulations, to include but not limited

to, using proper protective gear and equipment, completing accident/incident reports as

required, and vehicle inspections

● Preformed monetary transactions with customers and clients

● Provided vehicle maintenance as needed or required

● Maintained daily equipment inventory and supplies needed for the tow trucks to

maximize quality customer service

● Responded to service calls which included, but not limited to, jump starts, lock outs, tire changes and fuel delivery