Timothy Pike
Amazon Research And Configuration Specialist
Mesa,AZ
Summary
Self-motivated computer science specialist experienced in problem solving, troubleshooting and critical thinking. Ability to multitask and diagnose potential risks and obstacles in order to streamline workflow and production. Seeking a position to utilize knowledge obtained at the university level and through work experiences in order to contribute to the advancement of the industry.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Amazon Research and Configuration Specialist
Tempe, Amazon
05.2022 - Current
- Technically proficient in automated flow tools, ability to debug escalated plans from Fulfillment Centers
- Thorough understanding of flow settings for multiple process paths in outbound operations for multiple Fulfilment Centers
- Deep understanding of flow settings for FC picking systems that include flow pick and batchy pick-paths for multiple FCs with different volume and demand patterns
- Effectively identify and communicate detailed technical issues and escalate to management and site leaders
- Partner with management and site leaders to solve technical issues on a daily basis and as SEV event mitigation
- Assist AFT Team(s) to develop Automated Flow tools Ability to work with Amazon Fulfillment Technologies (AFT) team by providing the team with detailed barriers and operational details
- The feedback will become input parameters of new automated flow software enhancements
- Suggest and test new software systems deployed by the AFT team and provide feedback in a detailed manner leading to network-wide deployment of the tool
- Development and Coaching Ability to teach and advise CF team members and Site Leaders on complex flow exceptions and deep dive with accurate causes, providing big-picture solutions
- Responsible for continuous utilization and minor development of software and standard work tools as they relate to pick/flow management
- As software continues to develop, effective at writing and implementing training and new Standard Work for Central Flow and Site Leaders as well as improve current standard work
- Perform Buffer Analyses to find root cause of flow inefficiencies to make recommendations to sites
- Teach multiple Subject Matter Expert courses in new hire training classes for 9+ new hires
Outbound Operations Flow Lead / Trainer
NACF
Tempe, AZ
08.2020 - 05.2022
- Use data-driven decisions to make recommendations and plan with site Operations team for improvement of processing efficiency, work force management, and risk evaluations in order to meet customer expectations
- Partner with Fulfillment centers around the country to provide real-time workflow analysis
- Technically proficient in automated flow tools, ability to debug escalated plans from fulfillment centers
- Ability to understand details of outbound shift plans for multiple fulfillments centers
- Partnered with site leaders and Central Flow leadership to solve and troubleshoot conveyance issues
- Responsible for continuous utilization and minor development of software and standard work tools/macros as they relate to pick/flow management of fulfillment centers
- Certified as an Outbound Flow trainer within 6 months
- Successfully trained/cross trained X flow leads, some of which are now Team Leads
- Proficient in flow operations of AR, TSSL and non-sort type fulfillment centers
- Member of BHN Informal Leaders, evaluating content used in classroom and floor training
Amazon Problem Solver
Phoenix, AZ
06.2019 - 08.2020
- Manage the flow of outgoing packages in a fast-paced environment
- Diagnose problem shipments by researching and evaluating customer orders
- Make any adjustment needed to fix problem shipments by use of Amazon facility web apps
- Oversee pickers and packers to ensure smooth transitions from item selection to shipment processing
- Ensure customers receive high quality items undamaged and in their established CPT time slots
Amazon ISS
Phoenix, AZ
05.2019 - 06.2020
- Diagnose trouble tickets and customer issues to determine best course of action to satisfy customer concerns
- Match product inventory with item description verifying single and multi-packs
- Adjust problem inventory to ensure customer receives the correct order the first time
- Remove expired or damaged inventory to make sure only the highest quality items leave the facility
- Note all changes and communicate how each situation is resolved
Amazon Pick, Pack
Phoenix, Stow, AZ
10.2019 - 04.2020
- Pick quality items for customer orders as quickly as possible in order to make CPT
- Pack customer orders while verifying all items belong to the correct order
- Resupply robot pods with new inventory from totes and cases
- Maintain a high level of quality and care while handling all inventory and packages
Sales Representative and Service Technician
AZ - Oreck Corporation
Chandler
01.2014 - 01.2017
- Maintain daily store operations including opening, closing, sales, and marketing
- Oversee sales representatives and service technicians to maximize store efficiency
- Service/repair vacuum cleaners and other small appliances in compliance with customer warranties
- Ensure fair delegation of employee sales opportunities and marketing responsibilities
- Represent the company in face-to-face and telephone communications during sales, marketing and customer service interactions
Client Contact Representative
Financial Network
Tempe, AZ
01.2013 - 01.2014
- Outbound phone representative in a fast-paced call center
- Contact current clients to answer any questions the client may have about the program
- Act as a third party for clients and provide payment for clients’ creditors
- Assist management in training new representatives on outbound phone etiquette following scripts and company policies
Education
Bachelor of Science - Applied Computing
New College of Interdisciplinary Arts And Sciences, Arizona State University
08.2018 - Current
Full Stack Development Program -
University of Arizona
05.2017 - 01.2018
Associate of Science - Computer Science
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ 05.2015 - 05.2017
Skills
Training Troubleshooting Database Management Project Management StatisticAnalysis Leadershipal
Timeline
Amazon Research and Configuration Specialist
Tempe, Amazon
05.2022 - Current
Outbound Operations Flow Lead / Trainer
NACF
08.2020 - 05.2022
Amazon Pick, Pack
10.2019 - 04.2020
Amazon Problem Solver
06.2019 - 08.2020
Amazon ISS
05.2019 - 06.2020
Bachelor of Science - Applied Computing
New College of Interdisciplinary Arts And Sciences, Arizona State University
08.2018 - Current
Full Stack Development Program -
University of Arizona
05.2017 - 01.2018
Associate of Science - Computer Science
Maricopa Community Colleges - Chandler-Gilbert Community College
05.2015 - 05.2017
Sales Representative and Service Technician
AZ - Oreck Corporation
01.2014 - 01.2017
Client Contact Representative
Financial Network
01.2013 - 01.2014
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