Timur Hlebnicov
Orlando
Summary
Dedicated and resourceful individual with hands-on experience in high-pressure environments. Recognized for adept problem-solving and multitasking abilities, contributing to improved team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Experience Ambassador
ABM Aviation
Orlando, FL
11.2024 - Current
- Promoted brand awareness through customer engagement and community outreach initiatives.
- Assisted in organizing events to enhance public relations and foster partnerships.
- Coordinated logistics for promotional activities, ensuring seamless execution and participant satisfaction.
- Supported training sessions for new ambassadors, sharing best practices and strategies for effective messaging.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Bar Server
Darden Restaurants, Olive Garden
Orlando, FL
10.2023 - 11.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Prepared and served beverages efficiently, adhering to established recipes and portion controls.
- Maintained cleanliness and organization of bar area, contributing to a welcoming environment.
- Collaborated with team members to enhance service speed during peak hours.
- Assisted in training new staff on beverage preparation techniques and company policies.
- Managed inventory levels, reporting shortages to ensure timely replenishment of supplies.
- Implemented upselling techniques, increasing overall sales through enhanced guest interactions.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
Bartender
Wine 4 Oysters
Orlando, FL
09.2021 - 10.2023
- Crafted unique cocktails and wine pairings to enhance guest experiences.
- Managed bar inventory, ensuring availability of popular selections and minimizing waste.
- Trained new bartenders on cocktail preparation and customer service standards.
- Maintained cleanliness and organization of bar area to ensure a welcoming atmosphere.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
Olympia High School
Orlando, FLSkills
- Customer engagement
- Team management
- Multilingual proficiency
- Problem-solving
- Customer service
- Multitasking
- Public speaking
- Excellent communication
- Reliability
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Professional Working
Timeline
Customer Experience Ambassador
ABM Aviation
11.2024 - Current
Bar Server
Darden Restaurants, Olive Garden
10.2023 - 11.2024
Bartender
Wine 4 Oysters
09.2021 - 10.2023
High School Diploma -
Olympia High School