Summary
Overview
Work History
Education
Skills
Awards
Languages
References
Timeline
Generic

Tin Nguyen

Chicago,IL

Summary

Motivated Team Lead with strong leadership and planning skills. Committed to delivering high-quality products on tight schedules. Skilled in monitoring, training, and motivating employees to improve skills and meet demanding targets. Successful track record in developing and managing strong teams through proactive training and issue management.

Overview

11
11
years of professional experience

Work History

Team Lead/Attractions Attendant

Universal Studios
Orlando, USA
06.2013 - Current
  • Led teams in operating ride/attraction machinery and ensuring smooth attraction operations.
  • Monitored and assessed the RCS/control system to ensure functionality.
  • Addressed emergent issues in control systems and attraction performance.
  • Assisted guests with special needs, ensuring accessibility and safety.
  • Controlled crowds and maintained order during peak operational times.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Delivered crucial safety information to patrons and checked machinery before starting rides.
  • Provided physical assistance to visitors getting onto and off of rides.

Guest Relations Attendant

Cabana Bay Beach Resort
Orlando, USA
03.2016 - 01.2017
  • Managed customer check-ins using the Opera system.
  • Tracked guest packages and orders with the SqBx platform.
  • Handled guest inquiries via phone and email, logging customer response surveys.
  • Recognized as a versatile team member with cross-functional capabilities.
  • Greeted customers, answered their questions and provided them with assistance.
  • Assisted in the preparation of food items such as salads, sandwiches, desserts and beverages.
  • Cleaned work areas and equipment at the end of each shift.
  • Ensured that all customer service standards were met or exceeded during each shift.
  • Provided accurate change and processed credit card transactions quickly and efficiently.
  • Answered guest questions regarding amenities and services and offered assistance in solving problems.
  • Resolved customer issues to maintain high standards of customer satisfaction.

System Operator, FastPass

Walt Disney World
Orlando, USA
03.2016 - 01.2017
  • Performed troubleshooting on Disney's FastPass system.
  • Assisted customers with issues related to the Disney app and FastPass system.
  • Developed scripts to automate routine tasks associated with system operations such as backups, data transfers.
  • Conducted regular review of logs and alert notifications in order to identify any irregularities or discrepancies in the system environment.
  • Monitored and maintained system operations, ensuring optimal performance of computer systems.
  • Configured and tested hardware, software, and network components to ensure compatibility with existing systems.
  • Performed routine maintenance activities on operating systems, applications and utilities.
  • Provided technical assistance to end-users via phone or remote access tools when needed.

Education

H.S. Diploma -

Olympia High School
Orlando
06.2013

First Year Completed -

Valencia College

Skills

  • Leadership and team management
  • Customer Service Excellence
  • Technical troubleshooting
  • Crowd Control and Safety Management
  • Multi-platform software proficiency
  • Communication and Conflict Resolution
  • Adaptability and Problem Solving
  • Time Management and Organization
  • Performance monitoring
  • Employee Evaluation
  • Workplace Safety
  • Coaching and Mentoring
  • Operations Management
  • Performance Improvement

Awards

  • Employee of the Month, Most Valuable Employee (2 years) — Cabana Bay
  • Most Valuable Team Member (2 years) — Universal Studios

Languages

Vietnamese
Professional

References

References available upon request.

Timeline

Guest Relations Attendant

Cabana Bay Beach Resort
03.2016 - 01.2017

System Operator, FastPass

Walt Disney World
03.2016 - 01.2017

Team Lead/Attractions Attendant

Universal Studios
06.2013 - Current

H.S. Diploma -

Olympia High School

First Year Completed -

Valencia College

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Tin Nguyen