Tina M. Ablao
La Mesa,Ca
Summary
With a solid 10-year background in the front office, I have gained extensive experience as a MOD, supervisor, and team leading staff. Over the past two and a half years, I have transitioned into administration, taking on responsibilities for both the front office and billing specialist roles. This has involved tasks such as editing payroll, managing front office incentives, and overseeing bellman's porterage. My expertise lies in efficiently processing these operations while ensuring accuracy and attention to detail.
Overview
13
13
years of professional experience
Work History
Front Desk Supervisor, MOD, Billing Specialist
Sheraton San Diego Hotel & Marina
08.2012 - Current
- Processed time edit sheets for the front office
- Made and inputted the schedule in Unifocus portal
- Inputted and processed the front office agents incentives as well as the bellmen's porterage fees
- Answered customer requests with friendly, knowledgeable service and support
- Preserved Marriott Brand by enabling agents to service the needs of domestic and international customers
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models
- Took full advantage of upsell opportunities with new and potential customers
- Received accolades for delivering exceptional customer service
- Quickly responded to customers both online and in person to improve company customer service ratings
- Managed cash stock and inventory balances accurately
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Quickly and courteously resolved all guest problems and complaints
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Assisted hotel guests with check in and out procedures in a courteous manner
- Handled night auditing duties, which included verification of daily room occupancy and hotel revenue
- Fostered strong working relationships with all hotel departments
- Directed the nightly activities of the 10-member night audit team
- Balanced all rebates and other miscellaneous charges
- Monitored the appearance and performance of the front desk staff
Education
Massage Therapy - Massage Therapy
Nevada School of Therapy
Las Vegas, NV01.2000
High School Diploma -
Serra High School
San Diego, CA01.1991
Skills
- Microsoft Office
- Protobase
- HSI
- Galaxy PMS
- Lightspeed PMS
- Sertifi
- Unifocus
- Guest check-in
- Guest check-out
- Cash transactions
- Conflict management
- Administrative skills
- Customer relations
- Issue resolution
- Staff development
- Team building
- Listening skills
- Strong communication skills
- Large cash/check deposits
- Effective team player
- Excellent multi-tasker
- Time management
Timeline
Front Desk Supervisor, MOD, Billing Specialist
Sheraton San Diego Hotel & Marina
08.2012 - Current
High School Diploma -
Serra High School
Massage Therapy - Massage Therapy
Nevada School of Therapy
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