TINA ALBERS
Ft. Loramie,OH
Summary
Self-Driven that is team-oriented with excellent customer service skills, looking to use those skills for future professional growth.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Custom Foam Products
09.2023 - 03.2024
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Processed customer service promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided primary customer support to internal and external customers.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
Prior Authorization Specialist
Joint Township District Memorial Hospital
04.2014 - 09.2023
- Obtain prior authorizations for procedure and health plan requirement
- Communicate updates and information in regards to authorization
- Lead for all processes involved in insurance verification and authorization
- Answer patient telephone calls concerning insurance coverage
- Contact Commercial, Workers Comp and Medicaid insurance processing information for patients
- Work with staff and physicians to obtain medical history and diagnosis
- Schedule and confirm patient Appointments Assure patients have completed necessary forms and collect insurance information
- Entering changes, payments and balancing the day in the computer
- Filing and retrieving medical records/files
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling
- Ensured that all patient and insurance data was updated regularly and carefully inputted into AllScripts
- Retained a strong medical terminology understanding in an effort to better comprehend what was involved in procedures
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Managed incoming and outgoing calls for busy medical office.
Certified Cardiac Technician
Joint Township District Memorial Hospital
04.2005 - 03.2014
- Improved diagnostic accuracy by conducting Holter monitor placements and interpretations.
- Assisted in the orientation and training of new staff members, fostering an inclusive learning environment that promoted growth within the profession.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
Unit Clerk/Back up for Nursing Supervisor
Joint Township District Memorial Hospital
09.2004 - 04.2005
Administrative Assistant
Crown Equipment Corporation
06.1992 - 09.2004
Housekeeping
Crown Equipment Corporation
06.1990 - 06.1992
Education
Certified Cardiac Technologist -
Indiana University - Purdue University Indianapolis
Indianapolis, IN01.2005
Associate in Business -
University of Northwestern Ohio
Lima, OH01.1992
High School -
Minster High School
Minster, OH01.1990
Skills
- Microsoft Office Proficient
- 14 year’s experience Insurance Authorization and Prior Authorizations for procedures
- All scripts Super User
- Schedule new and existing patients for appointments
- Greet patients and register in All scripts for appointments
- Results-oriented
- Familiar with policies of Joint Township District Memorial Hospital
- 18 years in healthcare field
- Experience in setting up new office
Affiliations
- Past Volunteer EMT-Basic Minster Life Squad
- Past Board Member of Auglaize County Crisis Center.
- Past Girl Scout Leader
- Volunteer for several local organizations.
Timeline
Customer Service Representative
Custom Foam Products
09.2023 - 03.2024
Prior Authorization Specialist
Joint Township District Memorial Hospital
04.2014 - 09.2023
Certified Cardiac Technician
Joint Township District Memorial Hospital
04.2005 - 03.2014
Unit Clerk/Back up for Nursing Supervisor
Joint Township District Memorial Hospital
09.2004 - 04.2005
Administrative Assistant
Crown Equipment Corporation
06.1992 - 09.2004
Housekeeping
Crown Equipment Corporation
06.1990 - 06.1992
Certified Cardiac Technologist -
Indiana University - Purdue University Indianapolis
Associate in Business -
University of Northwestern Ohio
High School -
Minster High School
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