Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tina AL kofahi

Henrico ,VA

Summary

Dynamic and results-driven sales professional with extensive experience at Macy's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective problem-solving and time management. Skilled in inventory management and maintaining a welcoming store environment, consistently achieving sales targets and fostering client loyalty.

Overview

2016
2016
years of professional experience

Work History

Sales Associate

Kroger
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Backroom Associate

Walmart
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.
  • Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
  • Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
  • Enhanced inventory management by efficiently organizing and maintaining backroom storage areas.
  • Streamlined the receiving process for incoming shipments, ensuring accurate documentation and timely unloading of merchandise.
  • Assisted in achieving sales targets with efficient restocking of high-demand products on the sales floor.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Reduced stock discrepancies by diligently conducting regular inventory audits and reporting findings to management.
  • Supported loss prevention efforts by adhering to strict security protocols during all backroom operations.
  • Prepared products for promotional displays or special events following visual merchandising guidelines provided by store management.

Driver

Uber Eats
  • Monitored and adjusted inventory to maintain consistent stock availability.
  • Executed strategic cash management initiatives to boost working capital performance.
  • Discussed major client issues with supervisory staff efficiently.
  • Leveraged property management software for efficient booking management, reporting, and performance tracking.

Management

McDonald's
10.2007 - 09.2015
  • Monitored and adjusted inventory to maintain consistent stock availability.
  • Executed strategic cash management initiatives to boost working capital performance.
  • Discussed major client issues with supervisory staff efficiently.
  • Leveraged property management software for efficient booking management, reporting, and performance tracking.

Retail Sales Associate

Macy's
01.2013 - 03.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Pharmacy Technician

CVS Pharmacy
03.2012 - 03.2014
  • Addressed customer and healthcare professional inquiries via inbound calls.
  • Organized medication storage and maintained inventory accuracy.
  • Streamlined medication distribution by supporting pharmacists with dispensing procedures, labeling duties, and packaging responsibilities.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Delivered outstanding customer support, building strong connections with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Accurately labeled prescriptions ensuring correct item and quantity.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Provided order placement support through personal or telephone interaction.

Education

ITT Technical Institute
Springfield Va

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Listening skills

Languages

English
Native or Bilingual

Timeline

Retail Sales Associate

Macy's
01.2013 - 03.2014

Pharmacy Technician

CVS Pharmacy
03.2012 - 03.2014

Management

McDonald's
10.2007 - 09.2015

Sales Associate

Kroger

Backroom Associate

Walmart

Driver

Uber Eats

ITT Technical Institute

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Tina AL kofahi