Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Allen

Richmond,VA

Summary

Impactful Leader and analytical problem-solver with talents for team building, leading, motivating & empowering work culture . Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Operations Coordinator

Richmond Camera Professional Lab
11.2023 - Current
  • Monitoring daily operations of production floor
  • Identifying opportunities for employee's development and engagement
  • Leading organizational changes that benefit company culture, and promoting practices that increase productivity.
  • Consistently model core values within company and create methodologies to spread these values throughout.
  • Participate in and/or facilitate company or department-oriented meetings and trainings
  • Provide supervisors with ongoing communication and leadership guidance related to operational success of their team.
  • Support supervisors by conducting group meetings to mediate interpersonal conflict as needed
  • Act as stand-in for department supervisors in cases of role vacancy or extended absence

Production Operations Manager

Gratisfied LLC
07.2021 - 03.2022
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals
  • Resolved issues quickly to maintain productivity goals
  • Standardized production procedures, job roles, and quality assurance guidelines
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output
  • Sourced materials to keep up with production goals and meet customer demands
  • Studied department operations to assist with development of new or improved methods of tooling and production processes
  • Monitored team budgets to keep projects on task and avoid waste
  • Partnered with leadership on recruiting, hiring and coaching production personnel

Nutrition Services Manager II

Nutrition, HCPS
08.2017 - 08.2021
  • Assist with administration of student account maintenance, implementing and enforcing all policies and guidelines. Maintain high standards in food quality, customer service, sanitation, safety, and professional appearance
  • ServSafe Certified
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Managed staff of 15 responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions

Event Planner

Passion & Purpose
01.2014 - 01.2019
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Corresponded with clients to answer questions and resolve issues.
  • Managed event logistics and operations.
  • Coordinated schedules and timelines for events.
  • Supervised 5-8 helpers and co-workers

BOA, Government Process Support Specialist III

FHA
04.2011 - 05.2013
  • Submitted loan applications to the underwriter for verification and recommendations on 1st & 2nd Mortgages for both VA & FHA, automobile, line of credit, and credit cards loans
  • Recommended loan approvals or denials based on customer loan application reviews within stringent
  • FHA Guidelines Effectively managed high-volume of inbound and outbound customer calls Addressed and resolved customer product complaints empathetic-ally and professionally
  • Compiled database of loan applicants' credit histories. corporate financial statements and other financial information .Maintained strict confidentiality of bank records and client information .Complied with regulatory requirements, including FHA/VA, AS400, EPW, Loss Mitigation, and Home Retention/Loss (flood and income verification)
  • Gathered and verified all required customer information for tracking purposes
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Introduced new methods, practices and systems to reduce turnaround time
  • Coordinated and implemented effective training for 10 team members to improve quality assurance processes

R.E Consumer Lending Collector II

SunTrust Bank
04.2008 - 04.2011
  • Reached out to approximately 100 account holders daily Negotiated with account holders to devise repayment plans and minimize collections receivables Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities Monitored and analyzed financial, statistical and operational data trends Defused volatile customer situations calmly and courteously Asked open-ended questions to assess customer needs
  • Effectively communicated with and supported business partners, attorneys and other debt collectors on daily basis Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems . Recommended alternative resolutions to assist customers with lowering their debt amount
  • Investigated and resolved customer inquiries and complaints

Education

High School Diploma -

Madison Career Center
Norfolk, VA
1998

Skills

  • Performance Monitoring
  • Operations Management
  • Team Training
  • Employee Development
  • Conflict Mediation
  • Strategic Planning
  • Operational Efficiency
  • Recruitment and Onboarding
  • Employee Engagement Strategies
  • HR Policies Knowledge

Timeline

Operations Coordinator

Richmond Camera Professional Lab
11.2023 - Current

Production Operations Manager

Gratisfied LLC
07.2021 - 03.2022

Nutrition Services Manager II

Nutrition, HCPS
08.2017 - 08.2021

Event Planner

Passion & Purpose
01.2014 - 01.2019

BOA, Government Process Support Specialist III

FHA
04.2011 - 05.2013

R.E Consumer Lending Collector II

SunTrust Bank
04.2008 - 04.2011

High School Diploma -

Madison Career Center

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