Tina Allen
Hampton,VA
Summary
Dynamic Operations Coordinator with a proven track record at Richmond Camera Professional Lab, excelling in performance assessment and team development. Spearheaded organizational changes that enhanced productivity and employee engagement. Adept in strategic operational planning and conflict resolution, driving continuous improvement initiatives to optimize workflow and achieve operational excellence.
Overview
17
17
years of professional experience
Work History
Operations Coordinator
Richmond Camera Professional Lab
11.2022 - Current
- Oversaw daily production floor operations, ensuring optimal workflow and performance.
- Recognized opportunities for employee development, resulting in increased engagement levels.
- Championed organizational changes that positively impacted company culture and productivity.
- Consistently demonstrated core values while implementing strategies to propagate them.
- Participated in departmental meetings to drive alignment and facilitate training initiatives.
- Guided supervisors with continuous communication on operational leadership strategies.
- Supported conflict resolution through group meetings, enhancing team dynamics when necessary.
- Served as interim department supervisor during periods of vacancy or absence.
Production Operations Manager
Gratisfied LLC
07.2021 - 04.2022
- Developed streamlined production schedules and collaborated with employees to clarify objectives.
- Resolved issues swiftly to maintain productivity targets.
- Standardized procedures, job roles, and quality assurance protocols.
- Managed continuous improvement initiatives to enhance quality, flow, and output.
- Sourced materials to align with production goals and customer demands.
- Analyzed operations to support development of improved tooling and production methods.
- Monitored team budgets to ensure projects remained on track and minimize waste.
- Collaborated with leadership on recruiting, hiring, and coaching production staff.
Nutrition Services Manager II
Nutrition, HCPS
08.2017 - 08.2021
- Administered student account maintenance, enforcing policies and guidelines effectively.
- Maintained high standards in food quality, sanitation, safety, and professional appearance.
- Monitored and reordered food stock and dry goods to sustain effective supply levels.
- Prepared beverage products consistently, reducing health risks through rigorous cleaning schedules.
- Managed responsibilities of 15 staff members to enhance service quality and accountability.
- Inspected kitchen appliances and work areas to ensure operational functionality and cleanliness.
- Ensured facility compliance with health codes and regulations, mitigating potential fines.
- Trained staff on cooking procedures, safety regulations, and productivity strategies.
Event Coordinator-
Passion & Purpose
01.2014 - 01.2019
- Fulfilled contractual obligations through effective vendor coordination and schedule management.
- Conducted client interviews to clarify event scopes, budgets, and timelines.
- Managed logistics and operations for seamless event execution.
- Coordinated comprehensive schedules and timelines for various events.
- Supervised 5-8 team members to ensure efficient task completion.
- Corresponded with clients to address inquiries and resolve potential issues.
- Administered budgets to maintain financial accountability throughout events.
BOA, Government Process Support Specialist III
FHA
04.2011 - 05.2013
- Submitted loan applications for verification, including 1st and 2nd Mortgages, VA, FHA, automobile, line of credit, and credit card loans.
- Recommended loan approvals or denials after thorough reviews of customer applications within stringent FHA guidelines.
- Managed high volumes of inbound and outbound customer calls to ensure prompt service.
- Resolved customer product complaints professionally while maintaining empathy and understanding.
- Compiled databases of loan applicants' credit histories and corporate financial statements while ensuring confidentiality.
- Complied with regulatory requirements for FHA/VA, AS400, EPW, Loss Mitigation, and Home Retention/Loss verification.
- Gathered and verified all necessary customer information for accurate tracking.
- Followed up with clients post-engagement to ensure optimal satisfaction and problem resolution.
R.E Consumer Lending Collector II
SunTrust Bank
04.2008 - 04.2011
- Contacted approximately 100 account holders daily to discuss repayment options.
- Negotiated tailored repayment plans to minimize collections receivables.
- Managed delinquency cycle through collection calls, skip tracing, and litigation coordination.
Education
High School Diploma -
Madison Career Center
Norfolk, VA1998
Skills
- Performance assessment
- Operations leadership
- Team development strategies
- Conflict resolution techniques
- Strategic operational planning
- Recruitment processes and onboarding
- HR policy knowledge
- Team building
- Process improvement
- Time management
- Effective communication
- Problem solving
- Logistics coordination
Timeline
Operations Coordinator
Richmond Camera Professional Lab
11.2022 - Current
Production Operations Manager
Gratisfied LLC
07.2021 - 04.2022
Nutrition Services Manager II
Nutrition, HCPS
08.2017 - 08.2021
Event Coordinator-
Passion & Purpose
01.2014 - 01.2019
BOA, Government Process Support Specialist III
FHA
04.2011 - 05.2013
R.E Consumer Lending Collector II
SunTrust Bank
04.2008 - 04.2011
High School Diploma -
Madison Career Center
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