Summary
Overview
Work History
Education
Skills
Timeline
Generic

TINA ALTURVER

GREENVILLE,SC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work History

RETURNS SPECIALIST

PHARMALINK INC.
02.2024 - Current


  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Managed returns process in accordance with DEA/FDA policy.
  • Built relationships with customers to encourage repeat business.

OUTBOUND SMB SALES REP

SPECTRUM BUSINESS
07.2020 - 12.2023
  • Delivered consistent revenue growth by providing exceptional client support to meet monthly goal
  • Leveraged company resources effectively to provide customized solutions that addressed unique business challenges faced by SMB clients.
  • Developed tailored sales presentations that clearly communicated unique selling points of company offerings, resonating with prospective clients'' needs and concerns.
  • Achieved top performance in SMB sales team by consistently meeting or exceeding sales targets each quarter.

SBB SPECIALIST

TD BANK N.A.
02.2018 - 06.2020


  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Exceed customers expectation while taking ownership of customers concern to resolve issues at first point of contact.

ACCOUNT EXECUTIVE

UPS
10.2013 - 09.2017
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

SALES EXECUTIVE

ARCHBROOK LAGUANA
06.2008 - 09.2012
  • Manage and grow national accounts in the retail/E-commerce sector
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Education

BERKELEY BUSINESS COLLEGE
White Plains, NY
09.1997 - 05.1999

Skills

    Customer Service

    Excellent Communication

    Interpersonal Communication

    Customer Relationship Management (CRM)

    Call Center Operations

    Return Authorization

    Shipping procedures

Timeline

RETURNS SPECIALIST

PHARMALINK INC.
02.2024 - Current

OUTBOUND SMB SALES REP

SPECTRUM BUSINESS
07.2020 - 12.2023

SBB SPECIALIST

TD BANK N.A.
02.2018 - 06.2020

ACCOUNT EXECUTIVE

UPS
10.2013 - 09.2017

SALES EXECUTIVE

ARCHBROOK LAGUANA
06.2008 - 09.2012

BERKELEY BUSINESS COLLEGE
09.1997 - 05.1999

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TINA ALTURVER