Tina Amaya
Holland,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Product Support Representative
MillerKnoll
Zeeland, Michigan
01.2014 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Effective liaison between customers and internal departments.
- Followed up with customers about resolved issues to maintain high standards of customer service
- Managed timely and effective replacement of damaged or missing products
- Handled over 200 cases per week during peek points, retrieving customer data, presenting relevant product information and providing solutions
Customer Care Representative - Government Dept
Herman Miller
Zeeland, MI
05.2002 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Logged call information and solutions provided into internal database.
- Coordinated timely responses to online customer communication and researched complex issues.
- Increased efficiency and team productivity by promoting operational best practices - including implementing order accuracy system with our GSA Advantage orders that were received
- Dedication to achieving 100% live voice response for Government end users and dealer associates
- Resolved concerns with products or services to help with retention and drive sales
Education
No Degree - Accounting
Grand Valley State University
Allendale, MISkills
- Cross-Departmental Collaboration
- Courteous with Strong Service Mindset
- Needs Assessment
- Upbeat and Positive Personality
- Call Documentation
- Responding to Difficult Customers
Timeline
Product Support Representative
MillerKnoll
01.2014 - Current
Customer Care Representative - Government Dept
Herman Miller
05.2002 - 01.2014
No Degree - Accounting
Grand Valley State University
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