Tina A. Means
Brooklyn
Summary
Accomplished management expert with a decade of experience in customer service, excelling in dynamic, high-pressure settings while maintaining professionalism and effectiveness.
Overview
15
15
years of professional experience
Work History
Rail Traffic Controller
Metro North Railroad
01.2023 - 01.2025
- Safely and adequately directed all train and equipment movement
- Provided protection to employees working on the tracks by application of protection as well as restoration of tracks after clearance of workers
- Prepared and maintained detailed records related to all aspects of railroad territory and adjoining territories
- Monitored radio, telephone, computer screens. Relayed pertinent information quickly and efficiently to the proper departments to minimize delays and service disruption
- Facilitated through unexpected and emergency events with the proper departments and upper management
- Coordinated and scheduled track outages, traveling equipment and train movements
- Kept up to date with changing schedules, recertified on book of rules and testing to maintain qualifications
Store Supervisor
TD Bank
01.2023 - 01.2023
- Collaborate with managers to supervise, execute branch duties and provide leadership and disciplinary actions
- Oversaw teller line and platform, taking accountability for all transactions conducted with personal approval, making sound decisions on all transactions
- Conducted weekly observation of all workers, documented and followed up with coaching and guidance on opportunities to elevate service provided to customers
- Provided overrides and approvals for transactions giving a close overview of account activity following the AML and banking bylaws
- Opened accounts and conducted account maintenance including debit card, fraud, online banking inquiries
- Performed wires domestically and internationally, and confirmed SWIFT codes for receiving institutions
- Kept up with daily banking updates and banking regulations, keeping customers up to date with upcoming and current changes
- Performed, balanced and ordered Foreign Exchange and Cash Advance transactions
- Strengthened branch deposit growth and operational soundness to meet quarterly/yearly goals and audits
- Scheduled client appointments, bank schedules and meetings
Branch Operations Manager/Assistant Manager
Santander Bank
01.2022 - 01.2023
- Successfully managed branch, in lieu of absentee manager, leading, guiding and managing all branch employees to acquire branch goals and audit readiness
- Assisted manager with hiring process on new hires, accessing, coaching and developing high performing branch team
- Approved and corrected timecards, vacations and leave of absences for employees through ADP, and assisted payroll with the proper timekeeping
- Attended and hosted meetings through Teams meetings
- Drove market growth of primary and high value customers
- Performed daily, monthly, and quarterly audits, including cash counts, negotiables, wires, account reviews and documentation, compliance and other pertinent duties
- Monitored, and approved teller transactions that exceeded their personal limit
- Led and communicated with team, branch statistics, goals through Tableau. Utilized Peoplesoft for newly implemented procedures and general ledgers
- Coached tellers on customer service and referral opportunities
- Engaged and educated customers on providing transactional services, assessed their needs, resolved complaints/account inquiries and problems or escalates to the appropriate authorities
- Managed all aspects of branch operations, placing work, cash, and supply orders
- Settled vaults, teller differences and cash orders
- Maintained a keen eye and ear to detail, minimizing errors and losses to the bank
- Delegated work tasks
Branch Supervisor
Northfield Bank
01.2021 - 01.2022
- Assigned and controlled duties of teller unit and platform
- Pulled, reviewed, and/or approved ACH exception items and EFT transfers, large checks items, account opening documentations, wires, kiting, debit card reports, fraudulent activity, teller transactions and proper approvals
- Created business plans to support sales growth and branch incentives
- Overviewed and prevented fraudulent activity through understanding of common fraud methods such as check fraud, phishing, account takeover, fraudulent documentations
- Oversaw reports, teller transactions, accounts, and performance of banking floor
- Reviewed adequate performance of security cameras, alarms, and façade of ATM
- Prepared weekly, monthly, and quarterly audit and branch progress reports
- Made outbound and inbound calls to promote bank products and set up appointments to meet with financial consultant
- Budgeted, recorded and forecasted quarterly deposit growth to ensure goals were met by branch
- Marketed and performed presentations to local organizations on bank history, financial literacy and banking products
- Opened new accounts, business and personal. Referred additional products thought to be suitable to the specific needs of each customer.
- Troubleshoot, and assisted customers with locked, and compromised accounts and/or bank cards
- Led meetings to update staff on changes to rates, policies or procedures, and deposit growth
Assistant Operations Supervisor
Apple Bank for Savings
01.2016 - 01.2021
- Updated bankers on new services, products, promotions, policies and rates in a professional and welcoming manner
- Daily reconciliation of the branch, general ledgers, including cash vaults, teller cash drawers and work general ledgers, ATM's and branch inventory
- Managed high volumes of calls as well as in person, and drive-up customer transactions
- Contributed to the overall branch productivity and sales growth
- Trained new hires to ensure quality performance and recognition of referral opportunities
- Assisted tellers by providing overrides, finding differences and provides approvals within the guidelines of my limitations
- Conducted daily operations, including, but not limited to, reports, cash orders, updating accounts, scheduling, etc.
- Experienced with applications such as S1 and Fiser
- Stayed up to date with banking regulations such as BSA, OFAC, FinCen, SARS, and all Regulations
Health Aide
Partners In Care
01.2014 - 01.2015
- Monitored patients physical and mental state
- Assisted with personal care, physical therapy, transporting and positioning daily
- Kept detailed records of patient’s vitals; assisted with medications
- Provided patient with support within the realms of regulations
- Maintained safe and secure environment with precise attention to details
Customer Service Coordinator
Prosearch for Cablevision
01.2012 - 01.2012
- Informed subscribers of promotional packaging and general details regarding accounts
- Processed cash and check payments
- Scheduled appointments for the set-up, and closing of accounts
- Logistics
Sales Associate
The Gap, Inc.
01.2010 - 01.2012
- Provided customer services with details driven towards specific departments and products
- Processed payments and credit card applications
- Maintained appearance of products and displays
- Educated new hires on the protocols, regulations and systems of the establishment
- Asserted leadership skills in different departments
- Stock, logistics and visuals
Education
Security License - undefined
Lasi Security Company Inc.
01.2023
Liberal Arts
Borough of Manhattan Community College
01.2021
Nursing
Hostos Community College
01.2016
DOT Licensed Emergency Medical Technician-B - undefined
Emergency Universal Care
01.2015
Funeral Services
American Academy McAllister Institute
01.2011
Skills
- Timetable adherence
- Incident investigation
- Route planning
- Train dispatching
- Signal coordination
- Train traffic management
- Transportation regulations
- Logistics management
- Deadline adherence
- Scheduling expertise
- Supply chain
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Loading and unloading
- Worker supervision
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Daily operations management
- Detail-oriented
- Order picking and processing
- Relationship building
- Inventory reconciliation
- Data entry
- Safety management
- Interpersonal skills
- Analytical thinking
- Customer relationship management
- Conflict resolution
- Operations management
- Goal setting
- Professionalism
- Onboarding and training
- Staff management
- Complex Problem-solving
- Schedule management
- Staff training
- Time management abilities
Timeline
Rail Traffic Controller
Metro North Railroad
01.2023 - 01.2025
Store Supervisor
TD Bank
01.2023 - 01.2023
Branch Operations Manager/Assistant Manager
Santander Bank
01.2022 - 01.2023
Branch Supervisor
Northfield Bank
01.2021 - 01.2022
Assistant Operations Supervisor
Apple Bank for Savings
01.2016 - 01.2021
Health Aide
Partners In Care
01.2014 - 01.2015
Customer Service Coordinator
Prosearch for Cablevision
01.2012 - 01.2012
Sales Associate
The Gap, Inc.
01.2010 - 01.2012
Security License - undefined
Lasi Security Company Inc.
Liberal Arts
Borough of Manhattan Community College
Nursing
Hostos Community College
DOT Licensed Emergency Medical Technician-B - undefined
Emergency Universal Care
Funeral Services
American Academy McAllister Institute
Similar Profiles
Malik WatkinsMalik Watkins
Locomotive Engineer Trainee at Metro North RailroadLocomotive Engineer Trainee at Metro North Railroad
Robert BazalarRobert Bazalar
Chief Rail Traffic Controller at MTA Metro North Commuter RailroadChief Rail Traffic Controller at MTA Metro North Commuter Railroad
SAVINA SANTOSSAVINA SANTOS
Ticket Seller/ Ambassador at Metro-North RailroadTicket Seller/ Ambassador at Metro-North Railroad
Nector Lestin Jr.Nector Lestin Jr.
Intern at Caribbean - American Chamber of Commerce & IndustryIntern at Caribbean - American Chamber of Commerce & Industry
Avadawn WhittakerAvadawn Whittaker
Nurse Technician at New York Presbyterian Brooklyn Methodist HospitalNurse Technician at New York Presbyterian Brooklyn Methodist Hospital