Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Anaya

Toledo

Summary

Dynamic Front Office Administrator at UPS Mail Innovations with expertise in Microsoft Excel and exceptional customer service. Proven track record in maintaining confidentiality and managing inventory efficiently. Adept at problem-solving and fostering positive communication, ensuring smooth operations and a welcoming environment for clients and staff alike. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

27
27
years of professional experience

Work History

Front Office Administrator

UPS Mail Innovations
Rossford
06.2023 - Current
  • Maintained confidentiality of sensitive information at all times.
  • Monitored inventory levels of office supplies to ensure adequate stock is available.
  • Responded promptly to customer inquiries via telephone or email.
  • Conducted orientation for new staff, ensuring smooth integration into the team.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled billing and invoicing tasks, ensuring accuracy and timely payments.

Correctional Officer

Lucas County Sheriffs Office
Toledo
01.2000 - 06.2008
  • Used appropriate means to discipline prisoners.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
  • Conducted searches of inmates and visitors to prevent the smuggling of contraband.
  • Conducted fire, safety and sanitation inspections.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Operated security control systems to monitor entrances, exits, and movement within the facility.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Inspected cells and conducted random searches of common areas.

Security Officer

MCO Campus Police Dept
Toledo
01.1998 - 12.2000
  • Operated communication systems between officers stationed throughout the facility.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Patrolled crowds during events to preserve order and promote security.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Maintained high levels of alertness throughout shifts.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Maintained accurate logs of all security related activities.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Assisted with crowd control during large events held at the facility.
  • Completed incident reports to record security or loss prevention incidents.

Education

Associates - Law Enforcement

Owens Community College
Perrysburg, OH
07-1998

Skills

  • Microsoft Excel
  • Customer service
  • Billing and invoicing
  • Inventory management
  • Office administration
  • Data entry
  • Communication skills
  • Problem solving
  • Attention to detail
  • Time management
  • Verbal and written communication

Timeline

Front Office Administrator

UPS Mail Innovations
06.2023 - Current

Correctional Officer

Lucas County Sheriffs Office
01.2000 - 06.2008

Security Officer

MCO Campus Police Dept
01.1998 - 12.2000

Associates - Law Enforcement

Owens Community College

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