TINA ARCHER
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Continuum Global Solutions
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
TEAM COORDINATOR
CUMMINS INC. / CUMMINS FILTRATION
10.2016 - 11.2022
- Notified supervisors of overarching customer and team member concerns
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Recommended employees for promotions and notified individuals of career progression opportunities
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Reported malfunctioning and damaged equipment to supervisors and scheduled routine maintenance
- Recommended changes in working conditions and equipment to increase business unit and team efficiency
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Operated machinery and heavy equipment, such as forklifts
COPY CENTER ASSOCIATE
STAPLES INC.
10.2015 - 10.2016
- Operated high speed business photocopiers, scanners, folding and inserting machines, and binder machines
- Monitored machine operation and made adjustments as necessary to ensure proper operation
- Loaded machines with blank paper or film
- Placed original copies in feed trays, fed into feed rolls, and positioned originals beneath camera lenses
- Computed prices for services and received payment, and provide supervisors with billing information
- Sorted, assembled and proofed completed work
- Maintained stock of supplies and requisition any needed items
- Read job orders to determine type of work, quantities required and materials needed
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems.
CASHIER/DELI
SUNFEST MARKET
09.2015 - 06.2016
- Sliced and weighed deli meats and cheeses for customer purchase
- Stocked deli display cases with products and rotated items using first in, first out method
- Understood and followed food safety procedures and requirements
- Prepared, packaged and labeled products for sale to customers
- Operated kitchen utensils and equipment with manual dexterity, speed and accuracy
- Provided friendly, courteous service to internal and external customers
- Took orders, answered questions and performed suggestive selling
- Prepared sandwiches and salads by reading recipes and following instructions
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases
- Arranged and replenished displays and merchandise racks to maintain store appearance
- Helped customers locate merchandise.
KENNEL HELP
BRANSON PET RESORT
08.2015 - 10.2015
- Did facility laundry and cleaned, organized, maintained and disinfected animal quarters, such as pens and dog runs
- Fed and watered animals according to schedules and feeding instructions
- Supervised dogs during outside play sessions and elimination sessions for the small dogs without dog runs
- Cleaned up the outside grounds of the facility to keep it free of fecal matter.
HORSE GROOM
SELF EMPLOYED/ VARIOUS HORSE TRAINERS
10.2012 - 06.2015
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Tacked up horses to increase control over movements.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Led horses from stables to fields and back to maintain control of animals.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
ASSISTANT MANAGER
GREER ENTERPRISES DBA THE UPS STORE
10.2010 - 10.2012
- Implemented comprehensive business procedures to promote compliance with industry standards and rules
- Tracked store inventories and replenished products according to demand
- Organized company merchandise and displays to increase brand awareness and product sales
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Communicated with clients to address questions, concerns and needs and provide quality customer service
- Assisted with new employee training and conducted performance reviews to track overall progress
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Identified operational process inefficiencies to recommend necessary improvements
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
HIGH SCHOOL DIPLOMA -
HOLT HIGH SCHOOL
Holt, MI06.1990
Skills
- Team Leadership and Coordination
- Safe Work Practices
- Issue Resolution
- Attention to Detail
- Customer Service
- Verbal and Written Communication
- Computer Skills
- Call Management
- Data Entry
- Complaint Resolution
- Information Security
- Problem Resolution
Certification
- First Aid CPR AED
- Crown Sitdown Forklift
References
References available upon request
Timeline
Customer Service Representative
Continuum Global Solutions
12.2022 - Current
TEAM COORDINATOR
CUMMINS INC. / CUMMINS FILTRATION
10.2016 - 11.2022
COPY CENTER ASSOCIATE
STAPLES INC.
10.2015 - 10.2016
CASHIER/DELI
SUNFEST MARKET
09.2015 - 06.2016
KENNEL HELP
BRANSON PET RESORT
08.2015 - 10.2015
HORSE GROOM
SELF EMPLOYED/ VARIOUS HORSE TRAINERS
10.2012 - 06.2015
ASSISTANT MANAGER
GREER ENTERPRISES DBA THE UPS STORE
10.2010 - 10.2012
HIGH SCHOOL DIPLOMA -
HOLT HIGH SCHOOL
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