Tina Aronson
West Palm Beach,FL
Summary
Dynamic Surgery Scheduler at Baptist Hospital with expertise in schedule coordination and HIPAA compliance. Successfully educated patients on pre-surgery requirements, enhancing safety and reducing complications. Proven teamwork orientation, effectively managing urgent requests while maintaining high-quality service delivery. Committed to optimizing patient experiences through compassionate care and efficient appointment management.
Overview
2014
2014
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Baptist Hospital
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
Manager
Dr David Helman
03.2011 - 12.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Medical Assistant
Dr Mueller Dr Lopez-Viego
01.1999 - 12.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Certificate -
National Healthcare Association
Florida High School Diploma -
Owosso High School
Owosso, MISkills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
Certification
CCMA LICENSE NUMBER M5D8YC8
Timeline
Manager
Dr David Helman
03.2011 - 12.2013
Medical Assistant
Dr Mueller Dr Lopez-Viego
01.1999 - 12.2010
Surgery Scheduler
Baptist Hospital
Certificate -
National Healthcare Association
High School Diploma -
Owosso High School
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