Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hobbies and Interests
Generic

Tina Arthur

Lee’s Summit

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

14
14
years of professional experience

Work History

Service Writer/Rental Coordinator

Coleman Equipment
08.2023 - 02.2025
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among Coleman Advantage Customers.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Logged work orders and change orders into RIMSS database to track job status.
  • Coordinated company charitable, holiday, and training events.
  • Cash drawer, balanced daily deposits, and maintained all proper safety training information.
  • Addressed outstanding balances with companies on credit lines.
  • Reviewed technician's resumes and participated in the interview process.
  • Maintained all technicians safety, disciplinary actions, continuing education certificates files.




General Manager

Calavera’s
11.2022 - 08.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.

Owner

A Touch of Sass and Class
09.2017 - 09.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Office Manager

Sid’s Sealants LLC
09.2010 - 08.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Education

Certified Phlebotomist -

Kansas City School of Phlebotomy
Kansas City, MO
12.2022

Certificate - Business Office Systems in Accounting

Santa Barbara Business College
Santa Barabra, CA

Associate of Arts - General Studies

Longview Community College
Lee's Summit, MO

Skills

  • Employee onboarding management
  • Technical writing
  • Invoice processing
  • Accounts receivable management
  • Sales transactions
  • Customer service
  • Schedule coordination
  • Automotive industry experience
  • Processing warranties
  • Expert in Microsoft
  • Remote office availability

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and researched new workers compensation insurance coverage which led to a savings of $100,000 annually.
  • Awarded Employee of the Year for "Exceptional Work Ethic"
  • Red Cross Volunteer
  • Court Appointed Special Advocate in Missouri and Wisconsin

Timeline

Service Writer/Rental Coordinator

Coleman Equipment
08.2023 - 02.2025

General Manager

Calavera’s
11.2022 - 08.2023

Owner

A Touch of Sass and Class
09.2017 - 09.2022

Office Manager

Sid’s Sealants LLC
09.2010 - 08.2017

Certified Phlebotomist -

Kansas City School of Phlebotomy

Certificate - Business Office Systems in Accounting

Santa Barbara Business College

Associate of Arts - General Studies

Longview Community College

Hobbies and Interests

Kansas City Red Cross, Court Appointed Special Advocate: Certified in Missouri and Wisconsin, Habitat for Humanity

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