Tina Astorga
Fresno,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
IHSS Care Provider
IHSS In Home Support Services
11.2011 - Current
- Provided transportation and appointments management.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
- Administered medication as directed by physician.
- Assisted with daily living activities, running errands, and household chores.
Front Medical Office
Tower Family Health Center
03.2008 - 11.2011
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
- Completed clerical duties and tasks for clinic administration.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Office Administration - Medical Office
Institute of Technology
Clovis, CA02.2008
Skills
- Compassionate Caregiving
- Transportation Assistance
- Housekeeping tasks
- Interpersonal Communication
- Medication Administration
- Clear Communication
- Listening Skills
- Medical Records Management
- Patient Scheduling
- Reminder calls
- Customer Service
- Time Management
- Problem-Solving
Timeline
IHSS Care Provider
IHSS In Home Support Services
11.2011 - Current
Front Medical Office
Tower Family Health Center
03.2008 - 11.2011
Medical Office Administration - Medical Office
Institute of Technology