Tina Astorga
Fresno,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
IHSS Care Provider
IHSS In Home Support Services
Fresno, CA
11.2011 - Current
- Provided transportation and appointments management.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
- Administered medication as directed by physician.
- Assisted with daily living activities, running errands, and household chores.
Front Medical Office
Tower Family Health Center
Fresno, CA
03.2008 - 11.2011
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
- Completed clerical duties and tasks for clinic administration.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Office Administration - Medical Office
Institute of Technology
Clovis, CA02.2008
Skills
- Compassionate Caregiving
- Transportation Assistance
- Housekeeping tasks
- Interpersonal Communication
- Medication Administration
- Clear Communication
- Listening Skills
- Medical Records Management
- Patient Scheduling
- Reminder calls
- Customer Service
- Time Management
- Problem-Solving
Timeline
IHSS Care Provider
IHSS In Home Support Services
11.2011 - Current
Front Medical Office
Tower Family Health Center
03.2008 - 11.2011
Medical Office Administration - Medical Office
Institute of Technology