Tina Bader
Alden,NY
Summary
Accomplished Operations Specialist with a proven track record at W.H.Greene and Associates, enhancing operational efficiency and customer satisfaction. Skilled in process documentation and cross-functional communication, I successfully managed multiple projects, boosting productivity by 30%. Renowned for attention to detail and teamwork, I excel in fast-paced environments, driving project completion and exceeding employer expectations.
Overview
29
29
years of professional experience
Work History
Operations Specialist
W.H.Greene and Associates
06.2018 - Current
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects in simultaneously while adhering to deadlines.
- Collected, arranged, and input information into database system.
- Issue and review accuracy on carriers policies before released.
Operations Support Specialist
North East Agencies/AllState Insurance
04.2014 - 06.2018
- Verifying and entering information on New Business, Renewals, Non-Renewals, Endorsements and Cancellations on all policies before emailing.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Exceed Operation Support Tram service levels- Sorting mail, scanning documents in mailroom, handling incoming and outgoing mail, distributing mail and checks
- Running excel spread sheet for our carrier (Hartford)
Administrative Assistant
National Action Financial Services
09.1995 - 10.2011
- Ensured compliance with federal and state regulations, protecting company reputation and legal standing.
- Streamlined internal processes by implementing improved organizational systems for tracking and managing delinquent accounts.
- Collaborated with other team members to develop strategies for difficult cases, resulting in higher collection rates.
- Conducted in-depth analysis of debtor profiles to identify patterns and potential leads for successful location efforts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated with team members, sharing vital information to expedite case resolutions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Education
High School Diploma -
Emerson Vocational
Buffalo06-1994
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Process planning
- Process documentation
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Excellent communication
- Time management
- Decision-making
- Multitasking Abilities
Timeline
Operations Specialist
W.H.Greene and Associates
06.2018 - Current
Operations Support Specialist
North East Agencies/AllState Insurance
04.2014 - 06.2018
Administrative Assistant
National Action Financial Services
09.1995 - 10.2011
High School Diploma -
Emerson Vocational
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