Enthusiastic healthcare professional with over 20 years of experience overseeing the daily and administrative operations of high volume medical and surgical practices. I am a creative and critical thinker with a, “Patients First” core value. I am a natural leader who promotes the success of each member on my team. I thrive in an inclusive, compassionate environment. I excel in policy implementation and communicate in a collaborative respectful manner.
Overview
25
25
years of professional experience
Work History
Practice Manager
Banfield Animal Hospital
04.2024 - Current
Manage daily operations of a busy medical practice, overseeing a team of 10 staff members
Collaborate with veterinarians to develop and implement strategic plans to improve patient care and satisfaction
Lead performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
Coordinate staff schedules to optimize coverage during peak hours while controlling labor costs effectively
Practice Manager
Primus Wound Care
09.2023 - 03.2024
Coordinated schedules for visiting nurse practitioners.
Developed and implemented protocols to ensure compliance with state regulations.
Liaison between practice and partner facilities
Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
Developed and implemented efficient filing systems to improve document organization and retrieval
Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs.
Director of Surgical Services
Northeast Ohio Eye Surgeons
03.2013 - 08.2024
Led and managed a team of surgical professionals, including surgeons, nurses, and support staff
Developed and implemented strategic plans to optimize the efficiency and effectiveness of surgical services
Oversaw the daily operations of the surgical department
Collaborated with physicians and other healthcare professionals to develop protocols for surgical procedures
Conducted regular audits to assess compliance with regulatory guidelines and identify areas for improvement
Provided leadership in developing training programs for new hires as well as ongoing professional development opportunities for existing staff members
Established performance metrics and conducted regular performance evaluations for surgical team members
Championed continuous quality improvement initiatives such as implementing evidence-based practice guidelines & participating actively in root cause analysis investigations when adverse events occurred
Surgical Counselor
Northeast Ohio Eye Surgeons
07.2000 - 03.2013
Provided patient education for planned procedures
Scheduled procedures with various surgery centers
Provided education on medication management and adjustments when needed.
Arranged transportation and interpreter services for patients as needed
Promoted premium services to provide patients with the best outcomes