Tina Barnes
Wyoming,MI
Overview
5
5
years of professional experience
Work History
Customer Service Lead /Deli Team Lead
Meijer
03.2019 - 02.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Customer Service Lead
Walmart
10.2017 - 03.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
Timeline
Customer Service Lead /Deli Team Lead
Meijer
03.2019 - 02.2023
Customer Service Lead
Walmart
10.2017 - 03.2019